Assistant Director Digital Services Salary Range: $108,500.00 to $144,300.18 per annumReports to: Director, Digital ServicesUnion/Excluded: Excluded*This position may be reviewed to confirm exclusion from BCGEU membership.Security Screening: RequiredJob Type: Regular full timeAdditional Info: An eligibility list to fill future vacancies may be established.

Testing may be required. Lesser qualified applicants may be appointed at a lower level. We are seeking an Assistant Director, Digital Services to join our team in Victoria, British Columbia, Canada.

As the Assistant Director, Digital Services, you will provide strategic leadership, operational oversight, and people management to cross-functional teams that deliver and support critical digital and business solutions across the organization. You will foster a culture of innovation, accountability, continuous improvement and service excellence, ensuring your teams? services, processes, and technologies meet the evolving needs of members, employers, and corporate stakeholders.You will be accountable for the quality and effectiveness of services provided by your teams, including building and continuously improving practice methodologies. Acting as a key liaison between business and IT, your teams will deliver solutions and operational support across Member, Employer, Retirement Management, Pension Administration/Operations, Corporate, and IT Services.

You will lead team leads, business analysts and QA/tester and oversee the creation, implementation, and continuous improvement of branch practice areas, including business analysis, requirements management, testing, functional design, production, and operational support.

Hybrid Work Model

This position is located in our Victoria, BC office. You will have the flexibility to work part of the time on-campus and part of the time off-campus. The requirement for on-campus presence is a minimum of 40% of your schedule in a month.



Additional requirements are determined by the role functions and operational needs of each business area.

Responsibilities

Determines team goals, objectives, and performance measures, and ensures effective and consistent practice area methodologies, including continuous improvement across the branch's service delivery teams. Establishes, implements, and continuously improves branch-owned methodologies, standards, and best practices including requirements management, business and process analysis, technical design, testing, operational and production support. Manages and leads staff, including assigning work, developing performance plans, determining resource requirements, approving leave, responding to grievances, and initiating the disciplinary process. Collaborates and builds robust, effective relationships with clients and contributes to business and strategic plans to ensure alignment with organizational objectives and successful outcomes. Contributes to divisional and strategic business planning and the design and implementation of IT product/service enhancements. Prepares and/or negotiates contracts, monitors performance, and authorizes payment. Participates in the development of the branch operating budget and risk management plans, including managing the financial and human resources of assigned service lines including training needs and resourcing. Develops and updates strategies, workflows, actions, service standards, and measures to meet client needs and achieve operational excellence. Leads the identification and evaluation of new service opportunities, levels, and channels, including controversial or emerging issues and recommends mitigation strategies.

Qualifications

Must have Degree in business administration, computer science, engineering, or related discipline. An equivalent combination of education, training, and experience may be considered. Five years of recent (within seven years), related experience in a regulated or complex environment (e.g., public sector, financial services, pension ad

📌 information technology (IT) director (Victoria)
🏢 BC Pension
📍 Victoria