Inside Sales Representative

Location: On-site, Ottawa, Ontario, 5 days per week

Language: English, strong written and spoken communication required

About the Opportunity

This is a people-first opportunity to join a close-knit, high-performing team as an Inside Sales and Customer Service Representative. In this role, you will be the friendly first point of contact for inbound customers, supporting repeat and referral-based business. Your ability to build trust, solve problems, and bring a positive attitude to every interaction will directly shape the customer experience.

You will be part of a grassroots, growth-stage organization in the apparel and textile space, working alongside a small team that values collaboration, creativity, and mutual respect. This is an environment where personality, curiosity, and team fit matter just as much as technical ability, and where your contributions are visible and appreciated.

What’s in it for You

You will join a workplace that values collaboration, balance, and genuine relationships. This is a team that supports learning, encourages questions, and celebrates shared wins. With on-site parking, consistent daytime hours, health benefits, and versatile vacation, this role offers stability along with the chance to grow alongside a company building something meaningful from the ground up.

Your Responsibilities

- You’ll be the welcoming voice for inbound customer inquiries, providing thoughtful and professional service from first contact to order completion.
- In this role, you’ll support inside sales activities, leveraging strong repeat business and referral relationships.
- You’ll collaborate closely with production and administrative teams to ensure orders are accurate and delivered smoothly.




- You’ll use Adobe Suite tools at a junior designer level to manipulate and prepare customer files.
- You’ll build strong working relationships with a diverse customer base, including occasional walk-in clients.

Skills and Qualifications

- 2+ years of experience in customer service, inside sales, or a related role.
- Strong written and verbal communication skills in English.
- Working knowledge of Adobe Suite, with the ability to edit and manipulate files.
- A customer-focused mindset with a pleasant, professional approach.
- Interest in creative work or the textile and apparel industry.
- Ability to learn quickly and thrive in a collaborative, hands-on environment.

Note from the Hiring Manager

“We’re a small team that works closely together, so fit really matters here. If you’re someone who enjoys helping customers, learning new skills, and being part of a supportive environment, you’ll feel right at home.”

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.

All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.

📌 Inside Sales Representative (Ottawa)
🏢 Altis Technology
📍 Ottawa