Job DescriptionWHAT IS THE OPPORTUNITY?Join RBC as the ATM Lead Site Reliability Engineer and lead the reliability, scalability, and performance of our critical ATM infrastructure. This hybrid role combines strategic leadership with hands-on systems engineering expertise in managing a 4,000 ATM fleet. You'll drive operational excellence through technology, process optimization, and cross-functional collaboration while making a meaningful impact at one of the world's most respected financial institutions.WHAT WILL YOU DO?Act as the final escalation point for critical outages and lead 24/7 incident response with rapid resolution of customer-impacting issuesLead strategic direction and continuous improvement initiatives across ATM operationsManage cross-functional teams and stakeholders to execute upgrade and operational change managementOversee end-to-end reliability of the ATM ecosystem (hardware, software, network) ensuring 99.7% availabilityManage deployment and pre-production systems ensuring compliance with established standardsCoordinate implementation of new infrastructure, applications, and IT services to enhance operationsGenerate performance metrics (SLOs/SLAs/SLIs) and maintain regulatory compliance and security standardsServe as primary relationship owner for vendor field services, maintenance, and internal technology teamsWHAT DO YOU NEED TO SUCCEED?MUST HAVE:5-7 years of experience in ATM technology management or financial services technologyProven leadership experience managing cross-functional teams and stakeholdersStrong experience with Windows 10/11, Windows Server, Active Directory, and scripting (PowerShell/Python/Linux)Expertise in networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls) and ITIL frameworkKnowledge of banking regulations, compliance requirements, financial transaction processing, and business reporting tools (Tableau/Power BI).NICE-TO-HAVE:Experience managing large-scale distributed/point of sales ecosystemsExperience with Splunk, Elastic Search, Grafana, MECM (SCCM),



or ServiceNow platformsWHAT'S IN IT FOR YOU?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible perks, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high- performing teamA world-class training program in financial servicesFlexible work/life balance optionsOpportunities to do challenging workJOB SKILLSAgile MethodologyGroup Problem SolvingIT Systems IntegrationOrganizational LeadershipProduct ServicesSoftware Development Life Cycle (SDLC)System ApplicationsSystem Integration Testing (SIT)Systems SoftwareADDITIONAL JOB DETAILSAddress:RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOCity:TorontoCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:TECHNOLOGY AND OPERATIONSJob Type:RegularPay Type:SalariedPosted Date:2026-08-04Application Deadline:2026-08-22Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOUR EMPLOYMENT OPPORTUNITIESAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. #J-18808-Ljbffr

📌 Lead Site Reliability Engineer (Toronto)
🏢 Royal Bank of Canada
📍 Toronto