Deliver top-notch technical support at Vancouver Public Library as an IT Support Technician. Provide problem-solving assistance for hardware, software, and telecommunications services in a collaborative environment.

The Vancouver Public

Library seeks an Information Technology Assistant for its IT Help Centre in Vancouver, BC. This in-person role focuses on supporting staff with technical issues, including computer applications and telecommunications tools. You will perform troubleshooting and provide in-person assistance while exercising independent judgment and adhering to established guidelines. Key Responsibilities:

- Serve as the initial point of contact for IT support requests
- Troubleshoot software and hardware issues with analytics




- Provide guidance for network communication equipment
- Assist with desktop and laptop lifecycle support
- Maintain professional customer service during interactions Requirements:
- Certificate in computer sciences or related field
- Minimum 6 months of IT support or library experience
- Familiarity with library systems and relevant technologies
- Experience in a public service setting is an asset
- Valid driver’s license for British Columbia Utilize your IT expertise to enhance Vancouver Public Library’s technical capabilities for staff and patrons.

📌 IT Support Technician Vancouver Public Library
🏢 City of Vancouver
📍 Vancouver