ERP-One Consulting is looking for a Junior Technical Consultant (JDE E1 CNC), for a full-time remote employee role located in Canada. Please read this posting in full before applying.

About Us

Since 2004, ERP-One has provided an industry-leading level of service and expertise to our customers through our highly skilled, employee-based organization. As consultants, we are experts in understanding our customers’ business needs, are focused on pairing technical and business solutions to maximize our customers’ potential and are performance-driven and solutions-oriented.

The culture at ERP-One is built on our shared core values:

- Positive & Balanced means we choose to approach challenges and setbacks with optimism and resilience. We embrace work/life balance and do not encourage workaholics.
- Caring & Genuine is about demonstrating empathy, compassion, and concern in personal and professional relationships. It’s also about being collaborative, pitching in, and taking pride in what we do.
- Do The Right Thing means that we adhere to a strong set of ethical principles. We are fair, honest, act with integrity, and build trusting relationships.
- Pursues Better means that we are always striving for ongoing improvement. We seek to go beyond good enough and we are always learning and improving.

We hire, retain, reward, and recognize our teammates based on these core values, so it is important that you share these values to be a successful part of our team. About the role The Jr.

Technical

Consultant is an entry-level, client-facing role that provides a structured path into JD Edwards EnterpriseOne (E1) CNC. No prior JDE experience is required — we will provide hands-on training and mentorship from senior CNC consultants. This role requires someone who is a self-starter with a strong help desk or technical support background, is eager to learn, and is driven to build technical skills and improve client experience. This role will include participating in an on-call rotation as skills develop and in-frequent after-hours work.

The Junior Technical

Consultant reports into the Delivery Manager, is a remote role, and must be based in Canada. Infrequent travel is a requirement for occasional team building and client projects.

Responsibilities

Managed Services Support

- Work alongside senior CNC consultants to support JD Edwards E1 customers as part of our Technical Managed Services, learning tasks such as package builds, scheduled maintenance, system restarts, data refreshes, installing ESUs, building & supporting E1 Development clients, and security & user provisioning.
- Assist with technical troubleshooting at all layers of EnterpriseOne, Middleware and Operating System, including root cause analysis and reviewing E1 Log Reports, escalating to and collaborating with senior consultants as needed.
- Build working knowledge of E1 Tools, OMW, UDOs, BSSV,



AIS and Orchestrator through structured training.
- Effectively communicate technical concepts and solutions to clients in a explicit and understandable manner.
- Create and maintain documentation, SOPs, runbooks, and knowledge base articles.
- Contribute to continuous improvement by identifying recurring issues and sharing observations with the team.
- Meet or exceed service level agreements (SLAs) through proactive monitoring, prioritization, and stakeholder communication.

Solutioning:
- Work closely with our managed services team and technical leads to learn how client issues and business challenges are identified, assessed, and resolved.
- Support senior consultants in delivering client solutions, promoting best practices, and developing your own technical expertise.

Contribute to ERP-One's success through sales support:
- Stay well-informed of the latest developments in Oracle JD Edwards EnterpriseOne, Oracle Cloud, other supported applications and related technologies.
- Analyze client needs and business processes to understand client business goals.
- Participate in pre-sales conversations to assess technical fit and suggest possible approaches.
- Translate client needs into ERP solutions using the SEDA (Scope, Effort, Deliverables, Assumptions) framework.
- Coordinate with internal teams to ensure smooth handoff from sales to delivery.

Experience and Qualifications

Must haves

- Minimum 2 years' experience in a helpdesk, technical support, or IT support role.
- Experience working in a ticketing system.
- Working knowledge of Microsoft Windows and a solid understanding of basic server and networking concepts.
- Relevant post-secondary education in computer science, information systems, technology, business, or a related field.

Nice to haves:
- Experience working in a multi-client or managed services provider (MSP) help desk environment.
- Exposure to JD Edwards EnterpriseOne (E1) or another enterprise resource planning (ERP) system.
- Basic familiarity with databases (MSSQL, Oracle DB) or operating systems (Windows Server, iSeries, Linux/AIX/UNIX).
- Interest in cloud technologies such as Oracle Cloud Infrastructure, Azure.
- Familiarity with Service Management systems such as WebHelpDesk, ServiceNow, or BMC Helix.

Skills and competencies that will lead to success in this role:
- A keen interest in learning and adapting to new technology is a key requirement.
- Excellent customer service and communication skills.
- Excellent time management skills and the ability to prioritize multiple concurrent tasks.




- Strong interpersonal and listening skills to fully understand client issues and to quickly absorb and apply information provided during training.
- Strong verbal and written English communication skills.
- Excellent troubleshooting skills with the ability to diagnose and resolve technical issues methodically.
- Proactive and adaptable to changing client needs and technology updates.
- Ability to work comfortably from home-based office with minimal oversight or management.
- Solid Microsoft 365 skills (Word, Excel, PowerPoint, SharePoint).

Working Conditions:

- This position requires long periods of sitting or standing while working on a computer.
- This position requires mental focus and can be moderately stressful at times due to the deadline driven nature of the work.
- This position requires scheduled on-call shifts and in-frequent scheduled and ad hoc off-hours work.

Rewards:

- Expected starting base salary range $50,000-$65,000 CAD, dependent on candidate's qualifications.
- Expected fully trained base salary range: $60,000 - $75,000 CAD, dependent on candidate's qualifications, performance, and successful completion of training.
- Fully remote role – must be based in Canada and legally authorized to work in Canada.
- Health, dental, telemedicine, and flexible health spending account start on day one.
- Vacation days, personal time, and 12 recognized statutory holidays.
- One-time $500 technology allowance for new employees.
- Monthly $120 technology allowance for all employees.

Recruitment and Selection Process

- We wrote this job posting - old school, right? We want to see a resume that you wrote as well.
- This job posting will remain open until it is filled and there is a total of one position available.
- Please apply with your resume and a cover letter that you wrote via LinkedIn. We thank you for your interest in employment with ERP-One Consulting. Only candidates who meet the qualifications will be contacted.
- All candidates who are interviewed will be notified of the status of their application within 45 days of their last interview.
- A common recruitment and selection process at ERP-One is: initial interview with HR Manager, second interview with hiring manager and director, technical interview with team members, and a meet and greet with one or more of the managing partners. We then complete reference and background checks as applicable for the role including criminal checks, education verification, and work history verification.
- Depending on the nature of the role you are applying for, and the province or state in which you live, your employment may be conditional on the provision of a clear criminal record check prior to the issuance of any job offer.
- We use applicant screening questions on LinkedIn which is a form of AI.
- Thanks for reading - we look forward to seeing your application!

📌 Junior Technical Consultant (JDECNC) (Canada)
🏢 ERP-One
📍 Canada