As a member of Athos Funeral Services , Urgel Bourgie has been supporting families for over 100 years by providing memorial services with respect, compassion, and excellence. Every call matters. Behind every conversation is a family relying on our professionalism, responsiveness, and compassionate approach. To ensure the continuity of our 24/7 operations, we are currently seeking a Dispatcher to join our team. Do you have experience in a call centre, customer service, dispatching, or an emergency communications centre? Do you thrive in fast-paced environments where every call is important? We'd love to hear from you! Why Join Our Team? Permanent full-time position with a secure schedule; A vital role at the heart of the operations of a well-established organization; A collaborative team and a supportive, people-focused work environment; Comprehensive training provided upon hire; The opportunity to leverage your experience in customer service, call centres, or dispatching in a role where every interaction makes a meaningful difference for families. Your Role Based at our Head Office, you will play a central role in our daily operations. You will serve as a primary point of contact for many families and partners while ensuring seamless coordination with our field teams. Key Responsibilities Answer incoming calls professionally, compassionately, and efficiently; Receive death notifications and collect all essential information; Promptly relay information to Funeral Directors to ensure timely service; Route calls to the appropriate departments or team members; Provide information regarding ongoing funeral services; Coordinate transportation services and dispatch Funeral Directors,



Drivers, and Pallbearers based on operational requirements; Update obituary notices on the company website; Perform various administrative and clerical duties; Collaborate with multiple departments to ensure smooth daily operations; Perform any other related duties as assigned. Desired Profile This position is particularly well suited for candidates with experience in: Call centres; Customer service; Emergency communications centres (911, ambulance, fire, police, or other emergency dispatch services); Dispatching or operations coordination; Monitoring services; Roadside assistance; Transportation and logistics; Administrative support. We are looking for someone recognized for: Outstanding customer service skills; Remaining calm and composed under pressure; The ability to manage multiple calls and competing priorities simultaneously; Strong organizational skills and the ability to work efficiently; Sound judgment and decision-making abilities; Independence, resourcefulness, and a strong team-oriented mindset; Empathy and professionalism. Qualifications High School Diploma (DES) or equivalent; Bilingualism required (French and English); Strong knowledge of the Greater Montréal area and surrounding regions; Excellent computer skills; Experience in a call centre, dispatch, coordination, or any environment requiring the simultaneous management of multiple calls (strong asset); Knowledge of the funeral services industry (asset). Working Conditions Permanent full-time position; 40-hour work week; Hourly rate of $27.77 , in accordance with the collective agreement; Comprehensive training and onboarding provided upon hire.

📌 Dispatcher (Montreal)
🏢 Urgel Bourgie - Athos
📍 Montreal