- The Manager, Product Development role is a key part of the Disputes portfolio, focused on building innovative solutions that address pain points across the dispute lifecycle

- Help drive the generation and analysis of new concepts and solutions for the Disputes portfolio, interfacing with internal product teams, customers, and end-users

- Own the development of concepts into commercial products—from concept through pilot, incubation, and commercialization—leveraging Engineering, Customer Research, and Experience Design teams

- Develop and own product roadmaps, pilot launch plans, and business cases throughout the product development process

- Build relationships across Global Products, Technology, and regional teams to support the delivery of new dispute solutions

- Support the ideation and development of a strong pipeline of disputes-focused initiatives, leveraging internal and external relationships across the payments ecosystem

- Use a data-driven approach to assess market opportunities and to build business cases incorporating accurate representations of future revenues, expense bases, and impact metrics (e.g., dispute deflection, resolution efficiency, customer adoption)- Knowledge of first-party fraud and associated industry challenges is a plus

- Superior communication, presentation,



and interpersonal skills, with a successful track record of engaging at senior levels both internally and with customers

- Robust technical background with the ability to work directly with data—comfortable analyzing large datasets, interpreting system and transaction flows, and partnering closely with engineering teams
- A strong interest in and understanding of the payments industry, dispute lifecycle dynamics, and/or B2B2C ecosystems

- Strong understanding of the product development lifecycle, with a demonstrated track record of generating, structuring, and promoting innovative ideas that achieve business targets

- Experience developing and commercializing new products, ideally within payments, disputes, fraud, risk, or identity solutions; domain experience in e-commerce, identity verification, or authentication is strongly preferred

- Experience translating business requirements (internal and external) into technical product requirements and product strategies

- Bachelor’s degree or equivalent experience

- Proven project management and thought leadership skills, with the ability to build and maintain strong working relationships across global, multi-cultural, and remote teams

📌 Manager of Product Development (Dispute Product) (Toronto)
🏢 Mastercard
📍 Toronto