Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Our Elkford Finning facility is looking for a Field Operations Manager who has previous experience successfully managing teams in a shop and/or a field environment. The Field Operations Manager is responsible for managing all field customer interactions and communications in conjunction with effectively managing and scheduling service work and resources to meet customer expectations for equipment service and maintenance and accountable for overseeing the end-to-end service process including time entry for field operations. The expected pay range for this position is between 125-145K. Actual salary will be based on the successful candidate's experience. This position is located on the customer site in Elkford on a Monday – Friday (5x2) shift schedule.Job DescriptionSafety leadership – lead, demonstrate and champion a healthy and safe work environment ensuring that all safety standards, policies, procedures and compliance requirements are communicated, implemented and followedPeople Leadership – responsible for the day-to-day leadership of staff, including recruitment, orientation, coaching, mentoring, employee engagement, and performance feedback and supporting growth and development opportunitiesResult Management – responsible for reviewing results daily, weekly and monthly with direct report including managing SWIPVelocity Management – responsible for bridging customer interaction with repair execution by working with the field service supervisor(s) for scheduling priories in field and dispatchingSpecific SkillsDemonstrated effective leadership and supervisory skillsStrong decision making and problem solving skillsStrong communication skills to engage,



motive and lead employeesAbility to understand and interpret associated KPIs related to branch profitabilityProven relationship management skills with a strong customer focusKnowledgeStrong understanding of the Caterpillar product line and Caterpillar processes (goodwill, product health and structure, etc.)Strong understanding of the National Safety Code (NSC)Strong understanding of CAT and non-Cat warrantiesUnderstanding of the collective agreement, performance management and disciplinary processes and the principles of high performance leadershipStrong understanding of business acumen and financial planning, budgeting and forecastingExperiencePrevious experience with CAT 797 Haul TrucksPrevious shop and field experiencePrevious experience with maintenance and repair contracts would be considered a benefitAccountabilityAccountable for ensuring the training of employees and check regularly to ensure they are using equipment properly and following safe work proceduresAccountable to understand the OH&S requirements for their worksite as well as apply the Finning (Canada) Health and Safety management system to aid in meeting these requirementsAccountable for managing service trucks, NSC compliance and tooling for the field operationsAccountable for developing, maintaining and fostering a healthy relationship with the union and unionized employeesAccountable to ensure work orders are closed and invoiced at a timely mannerAt Finning, we prioritize creating a diverse and inclusive setting.We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.As a company,



we continuously strive to enhance our outreach to individuals of all backgrounds and identities.We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.About UsFinning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.OUR DIVISIONSFinning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta. #J-18808-Ljbffr

📌 Field Operations Manager (Elkford)
🏢 Finning International
📍 Elkford