We are hiring a Mortgage Specialist Renewals, Internal Sales!

Reporting To: Manager, Internal Sales Full-Time/Part- Time: Full-time Salary Range: $65,000 base salary + commission (commission structure will be shared during interview) Posting Date: August 6, 2026 Closing Date: August 20, 2026 Hours of Work: 8:30 a.m. – 5:00 p.m. (with exception of one day a week: 11:30 a.m. – 8:00 p.m.) Grade:

Office Location: 55

Downtown Montreal – Hybrid Great location! Steps away from the main public transit station What we offer: Highly competitive compensation package which includes, commission, base salary, bonus, perks, and career advancement opportunities! *Eligibility for advantages is dependent on the terms of employment The Opportunity The Mortgage Specialist is responsible for the retention of existing clients through renewals, early renewals and savings How you will contribute: Handle all incoming calls from the department queue regarding early renewals, maturing accounts and discharge requests

Retention of accounts which are discharging due to a switch or sale of property

Solicit to retain First National customers (inbound and outbound)

Sell of Mortgage Life Insurance and Home Warranty programs

Speak with client’s that are requesting an early renewal for lower interest rates or debt consolidation

Utilize technology to aid the mortgage process

Accountable for retention percentages The experience you need: Must possess good communication skills on the telephone and when interacting with internal First National departments and business partners

Ability to multi-task in a fast-paced environment

Strong ability to analyze and resolve problems

Shift work would be required to support volume as required

Previous inbound/outbound sales experience

Knowledge of mortgage underwriting policies and procedures

Knowledge of mortgage and other debt products to ensure quality First National customer service





Strong verbal and written communication skills in both English and French is required - require bilingualism due to National Support Working Environment and Physical Demands Analysis: Office workplace

Periods of high volume with tight timelines

Long periods of stationary position/sitting

Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)

Long periods of time in viewing a computer screen

Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program. Why join First National?

Competitive Compensation

Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)

Hybrid working environment Extensive training programs to set our employees up for success Modern office environment conducive to collaboration

Supportive teamwork culture Opportunities to give back to the communities and work through events focused on a variety of charities Ongoing social events throughout the year The team you’ll join: Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

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National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

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Intelligence is not used in our recruitment or hiring process for this role. We would like to thank all applications for their interest in this existing vacancy but only candidates selected for an interview will be contacted.

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National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

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National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [email protected] should you need an accommodation at any point in the recruitment process. #FNLOQC

📌 Mortgage Specialist Renewals, Internal Sales (Montreal)
🏢 First National
📍 Montreal