The Holiday Inn Vancouver Airport is looking for a Night Auditor/Guest Services Agent possessing unique qualities and skill-sets compatible to the long-term visions of the company.

Job responsibilities and duties are, but not limited to:

- Processing check-ins and check-outs
- General cashiering
- Acquiring and providing knowledge on the hotel, local area, and tourism
- Responding to guests’ concerns, queries and complaints
- Answering inquiries regarding hotel services and facilities by telephone
- Processing incoming reservations, requests, cancellation and changes
- Liaising with housekeeping, maintenance and supervisors to improve on operations and solve problems

Job requirements:

- Excellent spoken and written English, other languages a big plus
- Prior knowledge or background in the hotel or service industry is mandatory




- Efficient in various Microsoft computer applications
- Positive attitude towards guests and co-workers
- Ability to apply excellent interpersonal and communication skills
- Eager to provide friendly service
- High degree of efficiency and initiative
- Adaptable to work a variety of shifts including overnights and weekends
- Knowledge of Opera PMS an asset

Job Type: Full-time Pay: $21.00-$22.00 per hour

Benefits

- RRSP match

Ability to commute/relocate:
- Richmond, BC V6X 1K8: reliably commute or plan to relocate before starting work (required)

Experience:
- customer service: 1 year (preferred)

Work Location: In person

📌 Night Auditor/Front Desk Agent (Richmond)
🏢 209007
📍 Richmond