Operations Coordinator (Dispatcher Trainee)

Company: Lian Trucking Inc.

Location: Surrey, BC — On-site

Job Type: Full-Time, Permanent

Compensation: $45,000–$52,000 per year, depending on qualifications, relevant experience, and demonstrated abilities

About Lian Trucking Inc.

Lian Trucking Inc. is an established cross-border transportation company based in Surrey, British Columbia. We provide dry van transportation services throughout Canada and the United States.

We are seeking an organized, responsible, and detail-oriented Operations Coordinator (Dispatcher Trainee) to support our daily operations. The purpose of this position is to share the dispatcher’s workload while improving operational accuracy, efficiency, communication, and service quality.

Previous dispatch experience is not required. We are prepared to train a candidate who demonstrates strong attention to detail, communication skills, computer aptitude, accountability, and willingness to learn.

Key Responsibilities

Working closely with our dispatcher and operations team, you will:

- Maintain accurate and current information in the Transportation Management System (TMS), GPS platform, and other operational systems.
- Set up and update driver, truck, trailer, customer, carrier, and shipment information.
- Coordinate with management and administration to ensure insurance, permits, registrations, and other required documents are current in the applicable systems.
- Prepare and process cross-border customs documentation, including ACE and ACI.
- Verify customs and shipment information for accuracy and completeness.
- Coordinate pickups, deliveries, appointments, and shipment updates.
- Monitor truck locations, driver progress, and shipment status.
- Communicate clearly and professionally with drivers, customers, brokers, carriers, shippers, and receivers.
- Respond promptly to operational issues and follow through until they are resolved or properly escalated.
- Ensure drivers submit required documents, including PODs, BOLs, receipts, and customs documents, through the TMS correctly.




- Review submitted documents and promptly follow up on missing, incomplete, or unclear information.
- Assist with load planning and searching for suitable freight.
- Help identify reload opportunities to improve truck utilization and reduce empty miles.
- Support the coordination of loads with outside carriers when required.
- Gradually develop the knowledge and ability to manage the full dispatch cycle independently.
- Assist with other operational and administrative duties as required.

Communication and Service Standards The successful candidate must:
- Provide drivers with clear and complete instructions.
- Keep drivers, customers, and coworkers informed of important changes or problems.
- Take ownership of operational issues instead of leaving drivers or customers to resolve them alone.
- Respond to calls, messages, emails, and system notifications promptly.
- Follow up consistently until an issue is resolved.
- Escalate urgent or unresolved matters to the appropriate person without unnecessary delay.
- Remain calm, respectful, and professional when handling pressure or competing priorities.

What We Are Looking For The successful candidate will demonstrate:
- Strong attention to detail and accuracy.
- Excellent organization and time-management skills.
- The ability to prioritize and handle multiple tasks in a fast-paced environment.
- Strong verbal and written English communication skills.
- Good judgment and practical problem-solving ability.
- Solid computer skills and the ability to learn new systems quickly.
- A proactive approach and willingness to take ownership of responsibilities.
- Reliability, accountability, and a professional work ethic.
- A positive attitude and willingness to accept training and feedback.




- The ability to work effectively as part of an operations team.

Qualifications
- Previous office administration, customer service, logistics, or transportation experience is an asset.
- Experience in the trucking or transportation industry is a strong asset but is not required.
- Experience with dispatching, TMS platforms, GPS systems, or ACE/ACI processing is an asset.
- Proficiency with Microsoft Outlook, Word, and Excel.
- High school diploma required; relevant post-secondary education is an asset.
- Must be able to work on-site at our Surrey office.

What We Offer
- Starting compensation of $45,000–$52,000 per year, based on qualifications, experience, and demonstrated readiness.
- Group health benefits after successfully completing the three-month probationary period.
- Comprehensive on-the-job training.
- Paid vacation in accordance with company policy and applicable employment standards.
- Stable, full-time employment.
- Opportunity to progress into a Dispatcher or broader Operations position based on demonstrated competency and performance.

Career Development This position is designed for someone who wants to build a long-term career in transportation and logistics. Initial responsibilities will focus on system maintenance, border processing, documentation, shipment monitoring, and dispatch support.

As the employee develops the required knowledge, accuracy, communication, and decision-making ability, the role may expand into load sourcing, carrier coordination, independent dispatching, and management of the complete dispatch cycle.

How to Apply

Please submit your resume and a brief cover letter explaining:

- Why you are interested in this position.
- What experience or personal strengths would help you succeed.
- An example of how you have handled multiple priorities or learned a new system quickly.

Only candidates selected for the next stage of the hiring process will be contacted. Pay: $45,000.00-$52,000.00 per year

Benefits

- Dental care
- Flexible schedule

Work Location: In person

📌 Operations Coordinator (Dispatchre Trainee)- Long haul trucking (Surrey)
🏢 Lian Trucking
📍 Surrey