Located in Bedford

Job Summary

The Operations Supervisor is responsible for planning daily and weekly workloads to achieve departmental and facility objectives through the corporate values of integrity, diversity and delivering expected results. This role is charged with the goal to effectively and efficiently manage the development and directions of the operational team to drive the growth of revenue, technical productivity and promote high quality customer satisfaction.

Hours: Monday to Friday – 9:30am to 5:30pm

Shared responsibility for after-hours and weekend on-call coverage - via phone

Job Duties: Oversee daily routing and dispatch operations to ensure efficient scheduling, optimal resource utilization, and on-time service delivery.

Coordinate and manage dispatch activities, including route planning, workload balancing, and real-time schedule adjustments to meet customer and operational requirements.

Monitor route performance and fleet productivity, identifying opportunities to improve efficiency, reduce costs, and enhance customer service.

Collaborate with drivers, operations teams, and customers to resolve routing, scheduling, and service issues in a timely and professional manner.

Develop and maintain contingency plans to address service disruptions, emergency situations, and changing operational demands.

Ensure daily and weekly productivity and department targets are met or exceeded.

Ensures adherence to established methods to measure and maintain customer service excellence standards.

Deliver prompt and efficient resolution and recovery of customer inquires and complaints to improve overall customer satisfaction.

Maintain and monitor all appropriate reports according to standards.

Develop and implement new business strategies for creating or improving processes and procedures to improve corporate performance.





Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary.

Meet regularly with department heads/business unit leaders; facilitate resolution of issues/problems between business units and/or departments.

Assists with recruitment, hiring, terminations and performance management, as needed

Manage the morale in the department by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers.

Analyzes and report on the daily, monthly and annually department's key performance indicators and industry trends.

Handle Customer enquiries and complaints which are escalated from the departments.

Analyze the Customer's concern and present options to solve their issue.

Update work orders with appropriate information to provide information more quickly and easily to Customers.

Measure and monitor key customer service areas.

Ensure that all reporting employees adhere to company policies and procedures.

Able and willing to Deliver and unload fuel to our client base in a timely fashion, as needed

Performs other duties as required What we require of you: Rotating on call after hour and weekend monitoring - via phone

Experience in the transportation/distribution/courier industry

Minimum 3-5 years’ supervisory experience

Repair Fleet Maintenance experience is an asset

Experience with fleet operations and customer delivery.

Valid and clean Class 3 or 1 with Air Brake license, required

Responsible for training and performance management of employees.

Coaches and develops others as required

Willing to work extended and flexible schedule; flexibility to work afternoons/evenings/weekends

Excellent communication and problem-solving skills

Must have a safety and compliance mind set As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions: Criminal Background Check

Medical & Drug Testing

📌 Operations Supervisor - NS (Halifax Regional Municipality)
🏢 4Refuel
📍 Halifax Regional Municipality