Operator - Video Surveillance

As an Integrated Guarding Operator, you will be responsible for monitoring live video feeds while based within our Operations Centre in Burnaby. The role requires quick decision-making and the ability to handle alarm events and incidents efficiently while maintaining professionalism. You should be comfortable working independently, and be confident and assertive to use verbal communication over a two-way radio to deter active crime.

Location: This role is fully office-based in our Operations Centre in Burnaby.

Shifts: We are currently looking for one part time Operator. The shifts will be Fridays and Saturdays with a possibility of picking up more shifts.

Pay Rate: $25.00/hour

REQUIREMENTS:

- Minimum of one (1) year of work experience as a Security Officer and/or in a monitoring dispatch environment
- Excellent situational awareness, judgement, and decision-making under pressure
- Excellent written and verbal communication skills
- Comfortable working independently in an Operations Centre environment
- Comfortable with using security monitoring platforms and technology
- Experience with Immix GF is considered an asset




- Ability to notice and act on small details that could be crucial in preventing security breaches

RESPONSIBILITES:

- Monitor live video feeds, alarms, and cameras across multiple client sites
- Identify and assess security-related incidents in real time; follow intervention and escalation protocols
- Utilize the "talkdown" system to communicate and deescalate the potentially threatening situations, maintaining confidence and authority
- Act quickly and decisively when handling alarm events, taking appropriate action and close the events with right outcomes
- Follow the set instructions for each site and ensure compliance with standard procedures
- Log activities, mobile dispatches, and documents for all events; accurately document incidents, alarms and actions taken on reports for management and clients
- Communicate with emergency responders and/or clients during critical events
- Ensure that all necessary information is passed on to the next Operator or shift in a clear, concise, and accurate manner
- Perform other duties as required to meet operational needs

📌 Operator - Video Surveillance (Burnaby)
🏢 Paladin Security
📍 Burnaby