Job Description: Salesforce Scrum Master Toronto, ON - Hybrid (4 Days WFO)

6-12 months

Skills: Salesforce Technical - Programmatic Development Experience Required: 8-10

RBC role

Key Responsibilities

- Lead and facilitate all Scrum ceremonies (Sprint Planning| Stand-ups| Reviews| Retrospectives)
- Manage end-to-end Agile delivery for Salesforce initiatives
- Partner with Product Owner to manage backlog| prioritization| and sprint readiness
- Ensure user stories are refined| groomed| and aligned to DoRDoD
- Act as a bridge between business| product| and technical teams
- Identify and resolve impediments| risks| and dependencies proactively
- Drive Agile metrics velocity| burndown| predictability| sprint health
- Support UAT| defect triage| and release coordination
- Ensure adherence to enterprise Agile| compliance| and DevOps practices
- Coach team on Agile best practices and continuous improvement

Required Skills

- Proven experience as Scrum Master in Salesforce programs




- Solid understanding of Salesforce platform (SalesServiceFSC)
- Expertise in Agile Scrum methodologies and delivery frameworks
- Hands-on with JIRA| Confluence| Agile dashboards
- Strong stakeholder management and cross-team coordination
- Experience working with distributed (onsiteoffshore) teams

Preferred Skills

- Experience in Salesforce Financial Services Cloud (FSC)
- Exposure to CICD| DevOps pipelines (Salesforce)
- Knowledge of banking processes| compliance| and regulatory environment

Certifications

- Certified Scrum Master (CSM PSM) Mandatory
- Salesforce certifications Preferred

Nice to Have

- Experience in large-scale digital transformation programs
- Prior exposure to banking Canadian banking ecosystem
- Experience managing multi-squad Agile delivery

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