Position: Customer Service Representative

Location: Milton, ON

:

The Customer Service Representative will interact with customers via phone, email, and chat to ensure a smooth and positive experience. This will include learning both the U-Haul system and the storage systems to assist customers with all storage and U-Haul needs. MUST HAVE A DRIVERS LICENSE.

G2 IS FINE BUT G PREFERED. MUST BE ABLE TO WORK SATURDAY'S. THIS IS NOT A FULL TIME POSITION. Ideal for a high-school student looking for after school hours. Hours during the week are 3-6 and Saturday shifts are 7:30-12:30 AND/OR 12-5.

If you can't work these hours or want full time work, or do not have a drivers license please do not apply.

Essential Duties & Responsibilities:

- Answer incoming calls and emails to provide a positive customer experience.
- Provide a positive first impression to the customer by providing a clear message on the outbound call or email.
- Build and maintain robust relationships with customers by clearly communicating the needs of the business and providing prompt, accurate information.




- Respond to customer inquiries regarding product details; pricing; availability.
- Sing in/out U-Haul trucks, ensuring they are swept and cleanly enough for the next customer.
- Provide accurate information regarding storage/U-Haul inquiries
- Process U-Haul returns in a timely manner.
- Maintain an organized, clean, and sanitary work area.
- Perform other duties as assigned.

Required Skills: ·Excellent written and verbal communication skills. This position requires excellent listening skills as well.

·Strong organizational skills with the ability to work with a team and alone

Starting wage will reflect experience.

Job Type: Part-time

Pay: $17.60-$18.60 per hour

Benefits

- Casual dress
- Flexible schedule
- On-site parking

Flexible language requirement:
- French not required

Ability to commute/relocate:
- Milton, ON: reliably commute or plan to relocate before starting work (required)

Education:
- Secondary School (preferred)

Experience:
- Customer service: 1 year (preferred)

Work Location: In person

📌 Part Time SATURDAY Customer Service (Milton)
🏢 James Snow Self Storage
📍 Milton