Company: Innovative Sport Medicine

Position: Full Time Patient Experience Coordinator

Industry/Company Description

Innovative Sport Medicine (ISM) is a multidisciplinary clinic providing expertise in effective diagnosis, comprehensive injury management, and return to peak performance. Our clinical staff consists of highly trained Sport Medicine Physicians, Physiotherapists, Chiropractors, Athletic Therapists and Massage Therapists. ISM Physicians and Therapists provide medical coverage for the Calgary Roughnecks (NLL), Calgary Hitmen (WHL), Calgary FC soccer, Calgary Surge.

We have a spacious clinic with several exam rooms and a dedicated gym and rehab area (including a 3D gait analysis lab). Injury-specific programming (eg, RunIQ) and ultrasound-guided injection therapies are offered at Innovative Sport Medicine. We have a large referral base from physicians and physiotherapists throughout the Calgary area.

We are presently seeking an enthusiastic Full Time Patient Experience Coordinator to join our team.

Location

Mayfair Place: 110, 6707 Elbow Drive SW

Required Hours: Full Time

Start Date: As soon as possible

What We Are Looking For

- Positive energy and passionate about working with others
- Ability to work in a team-based environment, and contribute to a positive work environment
- Demonstrated exceptional communication with patients and team members
- Problem solving, time management and organization skills
- Ability to remain calm in challenging situations, with multiple and changing priorities or when last minute unexpected issues arise




- Committed to an excellent patient experience
- A hardworking multi-tasker and exceptional attention to detail
- Strong work ethic, self-motivated and the ability to work independently with minimal supervision

Our Patient Experience Coordinators provide outstanding administrative support to patients and co-workers and keep the focus on patient-centered care.

Primary Responsibilities include

- Ensure effective, professional, and organized operation of the clinic
- Greet patients, staff, and visitors to the clinic in a professional and courteous manner
- Initiate and organize patient files and assist patients through their schedule of appointments
- Handle all front desk duties with enthusiasm and professionalism at all times
- Third Party, MVA, WCB, AHS and Private billing and collection

The Successful Candidate will have the Following Requirements

- Excellent communication skills, both verbal and written
- Intermediate to advanced computer skills
- High school Diploma
- Current enrollment or graduation from a college diploma program in a related field is an asset
- Experience in a medical office or rehab environment is a must.
- Experience working with medical billing systems: MedAccess and Jane an asset

For more information visit: To apply to this exciting opportunity, please reply to this posting with your Cover Letter and Resume

Pay: $22.00-$23.00 per hour

Experience

- Medical or Rehab Office : 1 year (required)

Location:
- Calgary, AB T2V 0E3 (required)

Work Location: In person

📌 Patient Experience Coordinator (Calgary)
🏢 Innovative Sport Medicine
📍 Calgary