Elevate user support at EQ Banking as the Technology Workplace Services Manager. Oversee end user support, manage a team, and ensure seamless operational excellence in a hybrid work environment.
In this managerial role at EQ, you will lead operational aspects of Technology Workplace Services with a focus on efficient end user support. Reporting directly to leadership, you will develop SOPs while managing a team of Technologists. Key responsibilities include overseeing incident resolution, ensuring compliance, and streamlining processes following ITIL4 standards.
Key Responsibilities:
• Lead a team of Technologists and manage daily operations
• Oversee incident and service request resolution
• Develop and implement standard operating procedures
• Ensure compliance with bank’s policies and regulations
• Monitor performance metrics and provide coaching
Requirements:
• 5+ years in technology or IT service delivery
• 2+ years of service desk management experience
• Robust ITIL4 framework knowledge
• Familiarity with Microsoft Azure and Teams
• Ability to coach and mentor team members
Become a key player in enhancing support services at EQ Banking.
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📌 Technology Workplace Services Manager (Toronto)
🏢 Socket.dev
📍 Toronto