Job DescriptionWhat is the Prospect?The Senior Manager, Process Owner, Accounting Services (AS), Finance Application Services (FAS) and Cost Allocation Services (CAS) is a strategic leadership role within the Operations Process Engineering group that leads a team of process owners and subject matter experts in the creation, design, and management of end-to-end processes and procedures.This role is responsible for supporting the Accounting Services (AS), Finance Application Services (FAS) and Cost Allocation Services (CAS) pillars in Finance Shared Services (FSS) by providing continuous improvement of processes, reducing risk and enhancing the overall efficiency and effectiveness of processes. This individual will lead transformational change in FSS and will partner with various stakeholder groups to reshape FSS processes, embedding innovation, risk discipline, and digital-first thinking into everything we do. This pivotal role combines strategic vision with hands‐on operational expertise, positioning you to drive organizational excellence through process optimization, artificial intelligence, and automation. Success is measured through delivering transformational changes that achieve measurable improvements in efficiency, risk mitigation, digitisation, and employee satisfaction.What You Will DoLead a high-performing team of process subject matter experts, fostering a culture of continuous learning, accountability, and operational excellence through coaching, mentorship, and talent developmentDefine, document, and maintain end-to-end processes across AS, FAS and CAS, establishing clear scope, objectives, and key performance indicators (KPIs) to drive measurable outcomesContinuously identify and prioritise transformation opportunities leveraging artificial intelligence, robotic process automation (RPA), and digital enablers to improve client experience, streamline fulfilment processes, achieve efficiency gains and increased digitisation year-over‐year.Conduct cross-functional analysis with Operations and Lines of Business groups to build compelling business cases for transformation initiatives, maximising synergies and economies of scale across the enterpriseServe as primary escalation partner and strategic advisor to Lines of Business, providing operational insights, issue management, and solutions rooted in data-driven KPI analysisEnsure robust risk identification, evaluation, and mitigation through effective control design, continuous monitoring, and disciplined escalation protocols to reduce risk incidentsChampion process improvement initiatives that increase productivity year-over‐year while maintaining regulatory compliance and control effectivenessDrive employee engagement and retention through succession planning, development planning,



and targeted action plans aligned to employee engagement survey feedbackWhat You Will Need to SucceedBehaviours & AbilitiesStrategic Vision & Transformation Leadership: Demonstrate the ability to think beyond current-state operations and envision future-state possibilities through technology and process redesign. Lead organisational change with progressive thinking, inspiring teams and partners to embrace innovation and digital transformation.Process Excellence & Analytical Rigor: Possess deep expertise in process mapping, control design, and performance management. Apply data-driven decision-making to identify root causes, evaluate trade-offs, and implement solutions with measurable business impact.Collaboration & Cross-Functional Influence: Build trusted partnerships across silos, influencing stakeholders without direct authority. Navigate competing priorities with diplomatic skill, serving as a bridge between Operations and Lines of Business to drive shared success.Risk Acumen & Control Discipline: Embed risk management into every decision and recommendation. Balance innovation with prudence, ensuring transformations are compliant, controlled, and protect RBC's reputation and financial integrity.People Leadership & Talent Development: Lead, develop, and inspire high-performing teams through authentic coaching, clear accountability, and recognition. Invest in your team's growth, creating pathways for career progression and building succession depth.Technical Fluency & AI/Automation Mindset: Understand technical applications, systems architecture, and emerging technologies (AI, RPA, digital platforms). Translate technical possibilities into operational improvements and speak fluently with technology partners.Must-Have Experience & AccreditationBachelor's degree in business-related field (Accounting, Finance, Business Administration, or equivalent)5+ years of progressive operations or process management experience, with at least 3 years in a leadership capacityDemonstrated expertise in process optimisation, redesign, and transformation programme deliveryProven knowledge of business functions including Accounts Payable/Receivable, Fixed Assets, Journal Postings,



and Payment FunctionsExperience leading and developing teams of 3 or more direct reportsStrong understanding of regulatory and control frameworks applicable to banking operationsStrong oral and written communication skillsStrong collaboration and stakeholder management skillsProficiency with process mapping tools and business intelligence/analytics platformsSense of urgency with ability to handle multiple demandsNice-to-Have Experience & EducationMBA or advanced certification in Operations Management, Six Sigma, or LeanHands‐on experience with AI, robotic process automation (RPA), or digital workflow technologiesBackground in financial services, banking operations, application maintenance or end user support functionsExperience with transformation or enterprise-wide technology implementation programmesFamiliarity with RBC systems, platforms, or operational modelsSOX Controls knowledge to meet process requirements.What's in It for You?Our Purpose & CultureWe thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reach our potential, make a difference to our communities, and achieve success that is mutual.Your Rewards & OpportunitiesA comprehensive Total Rewards Program including bonuses and flexible benefits, with competitive compensation aligned to your role and experienceThe ability to make a difference and lasting impact through your leadership and contributions to RBC's operational excellence and client successWork in a dynamic, collaborative, progressive, and high-performing team where innovation, personal initiative, and hard work are recognised and rewardedOpportunities to take on progressively greater accountabilities and advance your career within RBC's leadership pipeline and organisational structureJob SkillsAdaptability, Decision Making, Delegating Tasks, Interpersonal Relationship Management, Leadership, Operational Efficiency, Process Improvements, Time ManagementAdditional Job DetailsAddress180 WELLINGTON ST W:TORONTOCityTorontoCountryCanadaWork hours/week37.5Employment TypeFull timePlatformTECHNOLOGY AND OPERATIONSJob TypeRegularPay TypeSalariedPosted Date2026-08-04Application Deadline2026-08-25NoteApplications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programmes intended to foster a workplace based on respect, belonging and opportunity for all. #J-18808-Ljbffr

📌 Senior Process Manager - Finance Shared Services (Toronto)
🏢 RBC
📍 Toronto