Processing Centre Advisor – Child Care Programs

Child Care Assessor / Representative (Hybrid) – Government of Alberta

Processing Centre Advisor – Child Care Programs

Location

Edmonton or Calgary, Alberta (Hybrid)

Client

Government of Alberta – Education and Childcare

Employment Type

Contract

Positions

8

Job Summary

The Government of Alberta is hiring Child Care Assessors/Representatives to support the delivery of Alberta's Child Care Subsidy Program, Child Care Family Portal, and Canada-Alberta Early Learning and Child Care initiatives. This client-focused role involves assessing applications, determining eligibility, providing customer support, resolving complex issues, and ensuring accurate program administration while maintaining confidentiality and compliance with government policies.

Key Responsibilities

- Review, assess, and process child care subsidy applications, renewals, and amendments.

- Determine client eligibility by reviewing financial and supporting documentation.

- Respond to inquiries via phone, email, and online channels.

- Guide families and childcare providers through program requirements and online services.

- Investigate and resolve application, eligibility, payment, and system-related issues.

- Maintain accurate records and ensure compliance with privacy and information management standards.

- Collaborate with internal teams and external stakeholders.

- Support operational improvements, testing, training, and special projects.





- Deliver professional, empathetic, and client-focused service.

Requirements

Required Qualifications

- High School Diploma or GED.

- Minimum 3 years of customer service and/or retail experience.

- Minimum 2 years researching documentation to determine appropriate resolutions.

- Minimum 3 years working in a fast-paced setting.

- Minimum 3 years prioritizing work in a complex environment.

- Strong analytical, organizational, and communication skills.

- Ability to interpret policies, procedures, and legislation.

- Experience handling confidential information professionally.

Preferred Qualifications

- Diploma, Certificate, or Degree in Office Administration or a related field.

- Experience navigating multiple computer systems simultaneously.

- Government, benefits administration, or eligibility assessment experience.

- Experience supporting clients through complex or sensitive situations.

- 4+ years of experience in a similar administrative or assessment role.

Work Schedule

- 36.25 hours per week

- Monday to Friday

- 8:15 AM – 4:30 PM (Alberta Time)

- Candidates must reside within one hour of Calgary or Edmonton

- Office attendance may be required up to 5 days per week based on operational needs.

Security Requirements

Successful candidates must complete
- Level 2 Enhanced Security Screening

- Criminal Record Check

- Financial Management Risk Indicator Screening (FMRIS)

📌 Processing Centre Advisor – Child Care Programs (Edmonton)
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