Enhance your career as a Technical Support Coordinator at a growing provider of technology solutions. This role emphasizes customer interaction, dispatch coordination, and light troubleshooting.
You will serve as the vital link between customers, field technicians, and internal teams. This highly collaborative position focuses on managing communication and support requests efficiently. You'll assess customer needs, coordinate technician schedules, and ensure prompt service delivery while maintaining comprehensive documentation.
Key Responsibilities:
• Serve as the primary contact for customer service requests
• Gather detailed information about service issues
• Coordinate and dispatch technicians based on urgency




• Keep customers updated on service status
• Relay technician notes for accurate billing
Requirements:
• 2+ years in customer service or dispatch coordination
• Robust verbal and written communication skills
• Excellent organizational and multitasking abilities
• Experience with dispatch software or CRM systems
• Ability to learn technical terminology quickly
Utilize your problem-solving skills and organizational talents to deliver exceptional service in a dynamic environment.
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📌 Technical Support Coordinator in Customer Service (Toronto)
🏢 Wealthy Group of Companies
📍 Toronto