Join Sophos as a Senior MDR Operations Analyst and contribute to operational improvement through data-driven insights. Focus on enhancing service delivery in the cybersecurity domain.

In this critical role, you will analyze and translate operational data with a solid emphasis on improving customer experience. Your expertise, spanning at least 5 years in Security Operations or MSSP environments, will guide your efforts in identifying operational gaps and metrics for success.

You will work closely with SOC analysts, driving data-informed decisions that enhance service quality and efficiency.

Key Responsibilities:
Analyze workflows to uncover improvement opportunities
Monitor key performance metrics for customer impact




Collaborate across teams to understand service delivery drivers
Revise policies and documentation related to the role
Conduct detailed analyses of performance deviations

Requirements:
5+ years in security-related operational roles
Proficiency in data visualization tools like PowerBI
Familiarity with applying AI in operational workflows
Solid communicative skills tailored for diverse audiences
Attention to detail with problem-solving capabilities

Contribute to advancing cybersecurity operations, ensuring Sophos delivers unmatched service excellence.
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📌 Senior Mdr Operations Analyst Role Mississauga
🏢 Sophos
📍 Mississauga