Program Manager – Full TimeHart Hub Supportive Housing Program

Sarnia, Ontario

Salary: $64,668- $85,884 Position Description: Reporting to the Regional Director, you will provide strategic and compassionate leadership to Indwell’s programs in operation and development in Sarnia. Rooted in Indwell’s core values of dignity, love, and hope, you will steward the mission by cultivating a well-functioning interdisciplinary team and workplace to foster supportive housing programs for residents who live with complex mental health diagnoses, dual diagnoses, substance use, and / or recent experiences of chronic homelessness. This role requires a resilient, creative, and relational leader who thrives in dynamic environments and carries a hopeful outlook for transformation in both individuals and systems.

What matters to you? Being in a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. A place that sees you as a LEADER contributing your individuality to champion the vision of creating communities that TRANSFORM lives.

About Indwell: For over 50 years, founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are the fastest growing developer in Ontario creating affordable high quality efficient housing communities coupled with supportive programs to over 1400 tenants to meet their needs of health, wellness, and belonging. To learn more, go to: indwell.ca/our-model

Hours of Work: 40 hours per week. Flexibility required to meet program needs, including evenings, weekends, holidays, and participation in an on-call rotation.

WHAT YOU WILL BE DOING: LEAD SELF Model reflective practice, humility, professionalism, and personal growth

Provide leadership during crisis and high-stress situations

Demonstrate values-based leadership aligned with Indwell’s mission and trauma-informed principles ENGAGE OTHERS Recruit, onboard, supervise, and mentor interdisciplinary staff, volunteers, and students

Foster a healthy, compassionate, and goal-driven team culture

Facilitate regular team meetings and maintain consistent communication

Support staff development through coaching, training, and performance planning

Create welcoming, inclusive, trauma-informed environments for residents and staff

Maintain and engage healthy relationships with functional teams across the Indwell family of companies

Communicate and inform regional leadership of incidents or risks in programs

Engage in organizational collaboration and working groups to support consistent program design and operations





Consult both internal and external stakeholders to ensure best practices and quality assurance measures are being met ACHIEVE RESULTS Ensure compliance with legislation, accreditation standards, Residential Tenancies Act/Landlord Tenant Board guidelines, and organizational policies

Oversee tenancy processes, rent collection, occupancy tracking, and financial documentation

Lead quality improvement initiatives, audits, incident debriefs, and service delivery standards

Ensure accurate reporting, data integrity, and program accountability

Ensure case management and service planning principles and practices are well established, with regular review of metrics

Develop and monitor program level workplans to ensure alignment with organizational strategic plan DEVELOP COALITIONS Build and strengthen partnerships with municipal, health, and community organizations

Collaborate with the homelessness and housing system within the City of Sarnia and County of Lambton, in addition to other external service providers

Represent Indwell at community tables, committees, and forums

Oversee wraparound care coordination and integrated service planning

Encourage staff participation in partnerships and community engagement initiatives SYSTEM TRANSFORMATION Embed Indwell’s strategic priorities and mission into program development and operations

Implement evidence-based practices including recovery-oriented, trauma-informed, and psychosocial rehabilitation models

Identify systemic gaps through critical incident review and continuous improvement processes

Use organizational and program data to identify emerging trends and guide strategic priorities at the program level

Support asset-based community development and long-term housing stability outcomes

Contribute to the advancement of supportive housing practices within the broader system of care WHAT YOU WILL BE BRING: Post-secondary education in social work, psychology, sociology, or a related discipline A minimum of three years of leadership experience in a social service, health care, or housing-related context

Recent Police Vulnerable Sector Check (PVSC) with the information therein acceptable by Indwell to meet the operational requirements of the program- at one’s own cost

Current Standard First Aid & CPR Certification from an approved provider that meets Ontario provincial standards or willingness to register for the training within 30 days of employment-reimbursement by Indwell





Deep alignment with Indwell’s Christian mission and a commitment to modeling its values as expressed in our statement of faith

Knowledge and experience in mental health, substance use, supportive housing, and trauma-informed care

Strong interpersonal and leadership skills, with the ability to nurture high-functioning, resilient teams

Demonstrated ability to lead with integrity, humility, and compassion

Flexibility, initiative, and the capacity to work in a fast-paced, evolving environment

Proficiency in understanding and applying relevant legislation, including the Residential Tenancies Act We want you to thrive: Vacation: 3 weeks paid with 8 HEAL days (sick and personal appointments) per year Extensive Benefits paid: Extended health (100% medication coverage- some exceptions may apply), dental and vision care. Life Insurance and Long-Term Disability

Employee Assistance Program- primary care and professional consulting services

Group RRSP: Indwells contributes 5% of salary

New Staff Orientation Days Skilled and Personal Development- annual Leadership Conference (themed with guest speaker) + Spiritual Ranch Retreat (reflection and recharge with various outdoor activities).

Clifton Strengths Finder

Assessment facilitated by People Developer for mentoring opportunities, Lunch and Learn Webinars, Indigenous Cultural Competency and 2SLGBTQ Awareness. Non-Violent Crisis Intervention (NVCI), First Aid/CPR/Naloxone, Therapeutic Relationships and Applied Suicide Intervention (ASIST) Social Events: Indwell’s Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings As Indwell works to support diverse tenant populations, we are seeking to create a diverse work culture that closely matches the diversity of our communities with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives. Our supports, services and employment are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity.

Inspired to JOIN OUR TEAM, we invite you… To APPLY: Please forward your cover letter and resume to our website: www.indwell.ca/careers. We thank all for your interest; however, only those applicants that are being considered will be notified. Indwell uses AI-assisted tools in the hiring process with human oversight where final employment decisions are made by people.

We are committed to using these technologies in a manner that is fair and transparent. Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act. Accommodation will be provided to applicants who make their needs known in advance for the duration of the hiring process as required under Indwell’s Employment policy.

📌 Program Manager (Sarnia)
🏢 Indwell
📍 Sarnia