Position Summary

Stannah Canada is seeking a Part-Time Service Coordinator to support our service operations and provide exceptional support to customers, technicians, and internal teams. This role is responsible for coordinating service appointments, managing customer communications, maintaining accurate service records, and supporting the day-to-day activities of a busy service department.

The ideal candidate is organized, detail-oriented, customer-focused, and comfortable working in a fast-paced environment. The successful candidate should have strong computer skills, basic technical aptitude, and a willingness to learn Stannah products, systems, and service processes. This position requires a dependable team player who can manage multiple priorities while delivering excellent customer service.

Key Responsibilities
Coordinate and schedule service appointments, maintenance visits, and customer requests
Communicate with customers regarding service appointments, updates, and follow-up needs
Work closely with field technicians and internal teams to ensure timely and effective service delivery
Maintain accurate customer records, service notes, and scheduling information within company systems
Monitor service schedules and assist with adjustments to meet customer and business needs




Provide administrative support to the Service Department, including reporting and documentation
Assist with basic technical inquiries by gathering information, troubleshooting, and directing issues appropriately
Learn and utilize company software, service systems, and technical resources
Maintain a high level of professionalism and customer care in all interactions

Qualifications & Skills
Previous customer service, scheduling, dispatch, or administrative experience preferred
Strong communication and organizational skills
Excellent attention to detail and accuracy
Ability to multitask and prioritize in a fast-paced environment
Comfortable using computers and learning new technology systems
Basic technical aptitude with a willingness to learn Stannah products and processes
Solid problem-solving skills and ability to work independently
Positive attitude, dependable, and a robust team player

Work Environment
Hybrid work schedule: Monday–Friday, 9:00 AM – 1:00 PM
Professional office setting supporting customers and field service teams
Opportunity to learn and grow within a global organization

Pay: From $18.00 per hour

Work Location: In person

📌 Part Time Service Coordinator Ontario
🏢 Stannah Stairlifts
📍 Ontario