Transform customer experiences with Gusto as a Principal Product Manager for our AI-First Service Platform. This role blends strategic vision with hands-on execution in a energetic workspace.As a Principal Product Manager at Gusto, you will drive core capabilities of our AI service intelligence. This position requires 8+ years of product management experience and familiarity with AI/ML concepts. Your mission will be to design systems that enhance customer interaction through intelligent decision-making and streamlined resolutions.Key Responsibilities:Own AI service intelligence capabilities across multiple channelsBuild frameworks to decode customer needs accuratelyDefine success metrics for product performance in productionManage rapid experimentation and solution deploymentCollaborate with teams to align operational needs with product decisionsRequirements:8+ years in product management, preferably in customer serviceProficiency in AI/ML, particularly intent classificationExperience with complex, data-intensive platformsStrong cross-functional collaboration skillsA systems thinker with a bias towards simplicityLead product innovations in AI and enhance customer experiences at Gusto.#J-18808-Ljbffr

📌 Principal Product Manager At Gusto (Hastings County)
🏢 Gusto
📍 Hastings County