We are looking for a friendly, qualified, and service-driven individual to join our team as a Guest Service Agent. As the first point of contact for our guests, you play an important role in creating a welcoming and memorable experience from arrival to departure.

At Best Western, exceptional guest service is at the heart of everything we do. If you enjoy helping people, solving problems, and being part of a supportive hospitality team, we would love to hear from you.

Key Responsibilities

Greet guests warmly and efficiently manage check-in and check-out procedures

Provide information about the hotel, local area, and available amenities

Respond promptly to guest inquiries and requests in person, by phone, and by email

Proactively resolve guest concerns to ensure a positive stay experience

Accurately manage reservations and guest information in the property management system

Promote and enroll guests in the Best Western Rewards loyalty program





Work closely with housekeeping and other departments to ensure smooth daily operations

Qualifications

Previous hotel or customer service experience preferred, but not required

Strong communication and interpersonal skills

Professional, positive, and guest-focused attitude

Ability to remain calm and organized in a fast-paced environment

Computer proficiency; experience with Jonas Chorum preferred

Ability to work days, evenings, nights, weekends, and holidays as required

What We Offer

Employee travel discounts at Best Western hotels worldwide

A supportive and team-oriented work setting

Opportunities for training and growth opportunities within the brand

Access to on-site fitness facilities

If you are passionate about hospitality and creating outstanding guest experiences, we encourage you to apply and join our team at Best Western Plus Okotoks Inn & Suites.

📌 Guest Services Agent Okotoks
🏢 Best Western Plus Okotoks Inn & Suites
📍 Okotoks