Position: Premium Concierge

Department: Premium Service

Reports to: Manager, Premium Service

Are your ready to join the Team? Your Abbotsford Canucks are seeking energetic, passionate individuals who want to be part of the action. We are excited to create memorable moments for our fans and guests of Rogers Forum. We can’t wait to meet you!

POSITION SUMMARY:

As part of the Premium Service team, the Premium Concierge provide best in class service to guests in our premium suites. This is an hourly, events-based, part time position.

A typical shift includes:
Monitoring and controlling guest access to the exclusive suite levels while ensuring all guests are greeted upon arrival
Promoting personal guest relations and ensure clients receive a consistently high standard of service and quality
Responding immediately to all incoming inquiries, suggestions and concerns from guests and taking initiative to create ‘wow’ moments for our clients
Advising and immediately following up with maintenance or housekeeping of any reported problems or concerns
Supplying management with an activity report at the completion of each shift
Supervising and maintaining designated concierge station during scheduled event time




Other duties as required

REQUIRED EXPEREINCE AND QUALIFICATIONS:
Must be at least 19 years of age
Availability to start shifts as early as 4:00pm and/or 4:45pm
Must be able to work evenings, weekends and holidays as required for events
Minimum three years’ customer service, hospitality, or client service-related experience with a solid emphasis on an exceptional level of customer service and satisfaction
The ability to relate professionally to all levels of staff, guests, clients and VIP’s
Diplomatic, mature, people-oriented and professional
Must be able to stand for extended periods of time

Vancouver, and its neighbouring city, Abbotsford are two of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique communities. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, cooperative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

📌 Premium Concierge Abbotsford
🏢 Abbotsford Canucks
📍 Abbotsford