At Craft Cellars, we believe great wine is best experienced through conversation, discovery, and a genuine passion for wine. We are currently looking for knowledgeable, enthusiastic individuals to join our sales floor team at our Northland location, next door to the newly opened Italian Centre.

This role is ideal for someone who thrives in a guest-focused retail workplace and brings a true passion for wine. A strong interest in food, flavour, and pairing is essential — we’re looking for a true foodie who naturally connects the wines we sell to how they are enjoyed. If you take pride in presentation, enjoy engaging with customers, and love helping others discover something new, we’d love to hear from you.
Provide exemplary customer service to every person who walks into our store
Greet customers when they enter the store and take customers to product when required
Generate sales by educating, advising, and suggesting products to every customer
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Operate POS with accuracy, balancing cash float, and making deposits.




Merchandising

Online order fulfillment
Support online order fulfillment
Shipping/local delivery/in-store pick ups

Other duties as assigned

EDUCATION
WSET Level 2 or higher certification and other wine-related training preferred
Proserve certificate required

JOB REQUIREMENTS
Available to work a diverse retail schedule, including evening and weekends
Able to safely lift up to 50 pounds
Able to stand for an extended period

OTHER SKILLS AND CAPABILITIES
Highly self-motivated
Customer service driven
Strong sales background
A creative mindset with an eye for detail in product presentation.
Proven track record of success
Strong communication skills (written and verbal)
Ready and excited to help grow our business
Knowledge of wine, spirits, and craft beer and or liquor industry is an asset but not required

Job Type: Full-time

Pay: $16.00-$20.00 per hour

Advantages:
On-site parking

Experience:
Customer service: 1 year (preferred)

Licence/Certification:
WSET Level 2 or higher (preferred)
ProServe (preferred)

Work Location: In person

📌 Product & Customer Experience Specialist Northland Village Mall Location Calgary
🏢 Craft Cellars Beer Wine Spirits
📍 Calgary