We're looking for a warm, detail-oriented Front Desk Agent to be the first and last face our guests see. You'll set the tone for every stay — greeting guests, managing reservations, and solving problems before they become complaints. If you take pride in getting the small things right and genuinely enjoy helping people, we want to meet you. We want someone who puts our guests at the heart of everything they do striving to make the guest’s stay the best stay they have ever had each and every time.

Candidates will also be expected to perform standard Front Desk procedures and excel in customer service and office duties as Guest Service Representative.

Job Description
Greet and check in/check out guests promptly, courteously, and accurately
Verify reservation details, room assignments, rates, and billing information with precision
Handle cash, credit card transactions, and folio adjustments accurately
Answer phones, respond to emails, and manage guest requests in a timely manner
Use of proper telephone etiquette, adhering to Front Office Standards, answering all calls in a timely and skilled manner
Anticipate guest needs and resolve concerns with patience and professionalism
Coordinate with housekeeping, maintenance, and management to ensure rooms and services meet guest expectations




Maintain accurate records of occupancy, incident reports, and daily logs
Balance and verify the summary of daily transactions in the hotel and ensure that the hotel's computer systems balance
Uphold hotel policies, safety procedures, and brand standards at every interaction

What We're Looking For
Exceptional attention to detail — accuracy in reservations, billing, and guest information is non-negotiable
A genuine passion for customer service and creating positive guest experiences
Solid communication skills, both in person and over the phone
Ability to stay calm, organized, and solution-focused during busy or stressful moments
Comfort with hotel property management systems (PMS) or willingness to learn quickly
Required to work flexible schedule including weekends and holidays
Ability to multi-task and prioritize competing demands.
Prior experience in hospitality, retail, or customer service preferred but not required

Pay: $18.25-$21.00 per hour

Ability to commute/relocate:
Aldergrove, BC V4W 3E1: reliably commute or plan to relocate before starting work (preferred)

Experience:
customer service: 2 years (required)

Work Location: In person

📌 Front Desk Agent Aldergrove
🏢 Best Western Plus Country Meadows - Aldergrove, BC
📍 Aldergrove