About Us:

Rocky Mountain Chocolate is a beloved Canadian company known for its delicious, handcrafted chocolates and confections. We're passionate about creating high-quality treats and providing exceptional customer service. We're looking for a friendly and enthusiastic individual to join our head office team as a full-time Receptionist and Retail Store Associate.

About the Role:

This dual role is a fantastic opportunity for a motivated and organized individual to be the face of Rocky Mountain Chocolate at our head office. You will be responsible for managing the front desk and overseeing our small retail store located within the office. This position requires a blend of administrative skills, customer service expertise, and a passion for our products.

Responsibilities:

Reception:

- Answer and direct incoming phone calls in a professional and courteous manner.
- Greet visitors, customers, and staff with a warm and professional demeanor.
- Respond to customer inquiries and complaints promptly and professionally, escalating issues when necessary.
- Manage incoming and outgoing mail, packages, and deliveries.
- Maintain a clean, organized, and welcoming reception area.

Retail Store:

- Provide exceptional customer service, including product knowledge, recommendations, and assistance with purchases.
- Process sales transactions accurately, including cash handling and payment processing.
- Conduct weekly storefront inventory counts and report findings accurately.
- Maintain the cleanliness, organization, and visual presentation of the retail area.




- Ensure products are properly stocked, displayed, and presented according to company standards.

Online Orders:

- Pick and pack online customer orders accurately and efficiently.
- Verify order details, products, quantities, and customer information prior to fulfillment.
- Prepare orders for shipment, pickup, or delivery in accordance with company procedures.
- Ensure online orders are packaged appropriately and meet company presentation and quality standards.

General Administrative Support:

- Respond to emails and other correspondence in a timely and professional manner.
- Maintain accurate records, documentation, and filing systems.
- Assist with general administrative tasks and projects as required.
- Provide support to other departments and team members as needed.

Qualifications:

- Proven experience in a customer service or retail environment.
- Comfortable handling customer complaints and resolving issues.
- Fluent in English with strong communication skills.
- Solid organizational skills and attention to detail.
- Ability to multitask and prioritize effectively.
- Proficiency in basic computer skills, including email and data entry.
- A passion for chocolate and a willingness to learn about our products.
- High school diploma or equivalent.

Job Type: Full-time Pay: $19.00-$25.00 per hour

Benefits

- Dental care
- On-site parking
- Store discount

Experience:
- Customer service: 1 year (preferred)
- reception: 1 year (required)

Language:
- French (preferred)

Work Location: In person

📌 Receptionist & Retail Store Associate (Burnaby)
🏢 Rocky Mtn Chocolate Robson Street
📍 Burnaby