Manager, IT Solutions Delivery - Claims

Internal Title: Manager, IT Solutions Delivery – Individual Insurance

Build the Future with Us

iA Financial Group is accelerating the modernization of its core systems within Individual Insurance. In this context, we are seeking a Mananger, IT Solutions Delivery - Claims to play a key role in the evolution of delivery practices and the operational performance of the Pricing & Claims ecosystem.

Driven by excellence in IT delivery, your understanding of DevOps practices and your ability to build high‑performing, multidisciplinary teams will help establish a structured, measurable, and sustainable delivery model. You will have a direct impact on end‑to‑end efficiency, including deliverable quality, automation, dependency management, continuous improvement, and a data and KPI‑driven approach.

You will work closely with Pricing, New Business, Claims, and cross‑functional teams to support multidisciplinary teams in delivering reliable and scalable solutions. You will operate within a Lean/SAFe workplace, with direct involvement in the adoption of DevOps practices, legacy system modernization, and continuous improvement of delivery‑related challenges.

What You’ll Accomplish with Us

As a Manager, you will be at the heart of IT delivery performance. You will:

- Lead and engage a multidisciplinary team (employees and external partners) to ensure optimal IT delivery performance.
- Plan, prioritize, and balance workloads in collaboration with stakeholders (RTEs, project managers, managers).
- Be accountable for IT solution delivery, service quality, and the operational performance of teams.
- Drive development teams toward future‑ready practices by accelerating the integration of AI and automation into day‑to‑day delivery activities.




- Lead the adoption of DevOps practices (CI/CD, automation, observability) and continuously improve delivery processes.
- Establish and monitor performance indicators (e.g., DORA metrics) to optimize efficiency and identify pain points.
- Manage critical incidents, escalations, and post‑mortems to improve system reliability.
- Align priorities, strategies, and practices with various IT teams and business partners.
- Contribute to system modernization initiatives and the management of technical debt across IT assets.

What Could Accelerate Your Success in This Role

We are looking for someone who:

- Has a minimum of 10 years of relevant experience, including at least 3 years managing multidisciplinary technical teams (developers, Product Owners, Scrum Masters, QA Leads, designers, system architects), with the ability to contribute to technical content and not solely people management.
- Demonstrates inspiring leadership, critical thinking, curiosity, creativity, and strong influencing skills.
- Has solid hands‑on experience with DevOps practices (CI/CD, Infrastructure as Code, observability, monitoring) and delivery efficiency metrics (Lead Time, Deployment Frequency, Change Failure Rate, MTTR).
- Can assess technical quality (architecture, code, automation) and manage technology‑related risks.




- Demonstrates excellent judgment and a strong understanding of artificial intelligence models, including their capabilities, limitations, and impact on solution delivery speed.
- Has strong proficiency with delivery tools such as Azure DevOps or Jira, Git, CI/CD pipelines, code quality tools (SonarQube or equivalent), and monitoring/observability tools.
- Stands out for the ability to succeed in complex, evolving, and multidisciplinary environments.
- Is able to travel to the corporate headquarters in Québec City once per month, as well as a minimum of four times per month to their home office (Montréal or Québec City).
- Has an advanced level of French proficiency (Spoken and written).
- Has an intermediate level of English proficiency , as the role requires reading and writing documentation related to artificial intelligence, participating in specialized training, and attending weekly meetings with internal and external partners. A willingness to regularly read and consult specialized English‑language content to stay informed of industry developments is also required.

Important Assets

- Previous experience as a Developer, Technical Lead, or Architect.
- Certifications such as SAFe, DevOps, AWS/Azure, or ITIL.

Why You’ll Love Working With Us

- A work environment where learning and development merge with a collective pursuit of excellence.
- Artificial intelligence is in everyone’s hands, empowering you to increase your personal effectiveness while contributing to organizational growth.
- A healthy, safe, equitable, and inclusive environment where potential can be freely expressed and developed.
- The opportunity to work in a hybrid environment supported by flexibility and access to inspiring and innovative workspaces.

#J-18808-Ljbffr

📌 Manager, IT Solutions Delivery - Claims (Magog)
🏢 iA Financial Group
📍 Magog