Join a fast-paced setting as a Senior Application Support Specialist at 56 Wellesley Street West, focusing on Salesforce and application support. This onsite position requires solid incident management and user support capabilities.

This contract position emphasizes your ability to provide technical expertise in Salesforce environments while handling incident management and customer interactions. You'll oversee ticketing systems, maintain documentation, and act as a liaison between technical teams and users. Familiarity with healthcare applications is an advantage, especially with respect to user expectations and access management.

Key Responsibilities:
• Resolve application issues within Salesforce effectively
• Maintain ticket queues and manage SLAs




• Train internal teams on application use
• Provide technical support and documentation
• Develop reports and insights for the business

Requirements:
• Experience in Salesforce application support
• Solid incident management capabilities
• Proficient in customer service strategies
• Knowledge of identity & access management
• Experience in healthcare support is desirable

Bring your technical expertise and customer-first approach to the Senior Application Support Specialist role.
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📌 Onsite Senior Application Support Specialist Ontario (Canada)
🏢 Source Code
📍 Canada