Step into the role of Senior Product Designer at Clio, specializing in Onboarding and Activation. Transform how current legal professionals engage with our products right from the start.

As a key member of the Product Led Growth team, you will craft the onboarding process that is vital for customer success during their initial 120 days with Clio. Your focus will be on designing experiences that facilitate user engagement and retention, bridging the gap between product utilization and customer satisfaction. You will work closely with product management and engineering to deliver effective onboarding solutions.

Key Responsibilities:
• Lead end-to-end design for customer onboarding journeys
• Map user experiences emphasizing firm-specific needs




• Create in-app guidance tools and user-friendly interfaces
• Analyze user engagement data to drive improvements
• Develop tools for onboarding specialists to enhance efficiency

Requirements:
• Minimum 5 years in product design within SaaS
• Experience designing customer journeys in B2B settings
• Proficient in user research and analysis
• Familiar with design tools like Figma
• Excellent communication and teamwork abilities

Drive impactful onboarding experiences that empower legal specialists at Clio.
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📌 Senior Designer For Clio Onboarding Ontario (Canada)
🏢 Clio
📍 Canada