Join a agile team as an Expert in ServiceNow Incident Management, leveraging your bilingual skills to excel in a vital senior role. Focus on improving ITSM processes and service operations.As part of the Infrastructure and Operations team, you will provide senior-level expertise in managing and optimizing Incident Management processes using ServiceNow. Your seven-plus years of experience will be essential in troubleshooting major incidents, enhancing data integrity, and leading operational improvements.Key Responsibilities:
Facilitate full lifecycle incidents management and escalation
Administer and enhance ServiceNow tools and workflows
Conduct detailed root-cause analyses for complex issues
Act as the Major Incident Commander during crises
Ensure all incident documentation is accurate and timelyRequirements:
Minimum of 7 years in IT Service Management roles
Hands-on experience with ServiceNow ITSM solutions
Robust analytical and facilitation skills under pressure
Excellent bilingual communication in English and French
Relevant IT degree or equivalent experienceApply your technical skills to lead vital ITSM processes and ensure high-quality service delivery.#J-18808-Ljbffr

📌 Expert In Servicenow Incident Management Ottawa
🏢 Canada Mortgage and Housing
📍 Ottawa