Deliver first-level technical support as a Bilingual Service Desk Agent in Montreal. Assist users with hardware, software, and desktop issues while ensuring excellent customer service through various communication channels. This Tier 1 role requires a strong customer focus and technical aptitude. You will troubleshoot problems via phone, email, and remote tools, all while collaborating with IT and field technicians. The ideal candidate thrives in a teamwork-oriented environment and has proficiency in Microsoft Windows 10, Active Directory, and Office 365. Key Responsibilities:
- Provide technical support via phone, email, and remote tools
- Log, prioritize, and manage user incidents and requests
- Troubleshoot desktops, laptops,



and peripherals issues
- Support Microsoft Windows 10 and Active Directory
- Maintain Service Desk documentation and user guides Requirements:
- Diploma or degree in Information Technology or related field
- Minimum 1 year experience in Technical Support
- Robust knowledge of Microsoft technologies
- Fluent in English and French
- Availability for rotating shifts Become a vital part of the IT solutions team in Montreal by leveraging your technical skills and bilingual communication. #J-18808-Ljbffr

📌 Bilingual Deskside Support In Montreal (Sainte-Anne-de-Bellevue)
🏢 TEEMA
📍 Sainte-Anne-de-Bellevue