The position will encompass a range of responsibilities, including assisting with repair estimates, dealing with insurance providers, processing work orders, working with vendors and interacting with customers.

We aren’t just another dealership. We have been serving Alberta and the surrounding areas for more than a century, and recently expanded to the United States and now are serving Montana. In order to deliver our promise of making a customer’s experience easy at any Wolfe Automotive location, we make it easy for our employees. We offer training, opportunities for advancement, and a competitive compensation and advantages program.

We are currently seeking a Customer Service Representative for our Wolfe Collision at Wolfe Chevrolet Edmonton location. It’s significant for the CSR to possess a customer-first attitude and leave no stone unturned in giving customers the best possible experience.

RESPONSIBILITIES:
Greet all customers in a timely, friendly, and professional manner
Maintain a broad knowledge base of auto body repair legislation, insurance partner requirements regarding authorizations, and billing
Coordinate Rental Car /Tow companies to provide one-stop service to all customers
Maintain Repair Orders:



All files are opened, details entered correctly and accurately, in compliance with all legislation and including obtaining proper authorizations
Assure the customer is communicated with throughout the repair process
Booking estimate appointments
Booking vehicle repair appointments
Filing
Secure payments
Comply with Wolfe Chevrolet’s daily receipts guidelines and procedures
Perform other duties as required to meet the needs of the business successfully

QUALIFICATIONS:
High school diploma or GED
Must be at least 18 years of age
Must have a valid driver’s license
Ability to effectively communicate with others, oral and written
Ability to read and understand the basics of repair instructions, written estimates, and work orders
Organization and multi-tasking; adapts quickly to a rapid-paced environment

Benefits:
Company events
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Store discount
Tuition reimbursement
Vision care

Work Location: In person

📌 Customer Service Representative Autobody Shop Edmonton (Canada)
🏢 Wolfe Chevrolet Edmonton
📍 Canada