Transform your career as a Service Manager specializing in HVAC and plumbing. Leverage your experience to lead a energetic team and exceed customer expectations with exceptional service.
In this role, you will oversee service operations, ensuring high standards and effective team management. You'll train technicians, handle escalated customer service issues, and maximize operational productivity. Collaboration with dispatchers and support staff is crucial for maintaining service readiness and performance metrics.
Key Responsibilities:
• Direct daily operations of service department
• Coach and manage service technicians
• Ensure optimal revenue through dispatch oversight
• Resolve customer service escalations
• Maintain exceptional quality standards
Requirements:
• 8+ years of HVAC/plumbing experience
• 2+ years in a leadership capacity
• Familiarity with dispatch/job tracking applications
• Highly organized and detail-oriented
• OSHA certification preferred
Lead your team to success while ensuring outstanding service delivery and customer satisfaction.
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📌 Operations Manager in Service Industry (Greater Sudbury)
🏢 Lavallee Systems
📍 Greater Sudbury