Synergy Protection Group Inc. is seeking a full-time Resource Planner/Scheduler to join our team in North York, ON.

Schedule

Monday to Friday 9:00am to 5:00pm

Are you passionate about safety and security and seeking opportunities to become a part of the exciting, hard-working, and growing team of security professionals?

JOB SUMMARY – What will you do?

Under general supervision of and reporting to Operations Manager, the Scheduler will be responsible for managing day-to-day queries from the workforce regarding work schedules and building employee/client relationships in a proactive manner.

Maintain master schedules for all security sites and posts within the assigned portfolio

- Create and maintain sites, posts, and positions in TrackTik, ensuring accurate setup for scheduling, reporting, and billing
- Create employee activation codes on TrackTik and share with employees in order for them to create reports on TrackTik
- Coordinate with the Accounts/Finance Department to ensure:
- Correct site configuration for billing
- Accurate hours and bill/pay rate alignment
- Receive, log, and action book-on, book-off, late, and check-in calls from security staff
- Ensure all vacant shifts (due to absences, call-offs, leaves, or emergencies) are filled promptly with qualified, site trained personnel
- Coordinate last minute coverage
- Ensure attendance and exception reports (absences, lates, early departures, no-shows) are completed and escalated as required.
- Enter and maintain accurate scheduling, attendance, and operational data in TrackTik in a timely manner
- Monitor attendance trends and recommend disciplinary action to the Operations Manager for:
- Repeated lateness or absenteeism
- Shift refusals
- Failure to report to work without proper notice
- Report schedule discrepancies, coverage risks, or operational issues to the Operations Manager promptly.
- Respond to staff and client inquiries related to schedules,



coverage, and shift assignments.
- Maintain the master employee list, including certifications, site eligibility, and casual availability.
- Coordinate with SDM's on casual employee list and share with the support team
- Create requisition (REQ) forms for open positions and submit them to the HR/Talent Acquisition team for recruitment and onboarding.
- Liaise with HR to support staffing needs, onboarding timelines, and position fulfillment
- Work collaboratively with Operations, Support, HR, and Accounts teams to ensure seamless coverage, compliance, and accurate billing

EDUCATION, SKILLS & EXPERIENCE – What you will bring?

- Excellent written and verbal communication skills.
- Excellent analytical skills
- Demonstrated ability to negotiate.
- Technical knowledge of various software applications
- Previous security experience is preferred.
- Previous scheduling experience is an asset.
- Must be self-starting and results oriented.
- Strong interpersonal skills and demonstrated ability to build teamwork and strong business relationships.
- Demonstrated ability in preparing and maintaining explicit, concise, and legible security reports and detailed records.
- Articulate, qualified and able to communicate in clear, positive manner with clients and staff

Why become a part of Synergy family? We are a people/client-centric security agency. Synergy is redefining the security industry for the 21st century.



Delivering uncompromising and guaranteed services augmented with innovative technology that monitors deployment in real-time 24/7 while offering completely transparency and accountability. We believe there is more to good business than just good service.

Our philosophy is simple: be a good corporate citizen while enhancing our industry and following the triple bottom line business model.

Perks we offer:

- We are all about our people and we show it!
- Responsive management team
- We offer industry leading training programs at no cost.
- Accommodate to your flexible schedules.
- Continuous coaching and support
- Promote diversity through employee engagement
- Provide growth and development opportunities
- Get paid whenever you need with wages on demand via ZayZoon. No need to wait until payday!

AI Disclosure: Artificial intelligence (AI) is not used to screen, assess or make selection decisions for this position. All applications are reviewed by qualified members of our hiring team and hiring decisions are based on individual qualifications, skills and experience. Vacancy Status: This job posting is for a currently available position, whether existing or newly created, that has been approved for hire within the organization.

Synergy Protection Group Inc. values diversity and is proud to be an Equal Chance Employer. We encourage applications from all qualified candidates. Accommodations are available on request for candidates taking part in all aspects of the interview process.

Job Type: Full-time

Pay: From $49,000.00 per year

Benefits

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- RRSP match
- Vision care
- Wellness program

Experience:
- Security Scheduling: 2 years (required)

Licence/Certification:
- Security Guard Licence (preferred)

Work Location: In person

📌 Security Scheduler (Toronto)
🏢 Synergy Protection Group
📍 Toronto