Elevate homeowner care with Excellent Gulf as the Director of Customer Experience in Toronto. Focus on enhancing customer satisfaction across low-rise residential communities.This senior role requires a leader to inspire the Customer Care team and ensure a best-in-class journey for homeowners from purchase to post-occupancy. As part of Great Gulf’s integrated development platform, you will align construction delivery with customer satisfaction goals. A commitment to quality and service excellence is paramount for success in this role.Key Responsibilities:
Lead and mentor the Customer Care team
Establish performance expectations and service standards
Manage end-to-end homeowner journey
Oversee warranty compliance and deficiency management
Collaborate cross-functionally with construction and sales teamsRequirements:
10+ years in customer care or warranty management
5+ years in a leadership role
Experience with low-rise residential products
Robust knowledge of TARION processes
Ability to travel to project sitesDrive quality and ensure exceptional homeowner experiences at Outstanding Gulf in Toronto.#J-18808-Ljbffr

📌 Director Of Customer Experience At Great Gulf Toronto
🏢 Great Gulf Group
📍 Toronto