Join the Ontario Medical Association as a Service Desk and Automation Expert in Toronto, enhancing the digital experience for healthcare providers. Manage service inquiries and implement automation strategies for efficiency.

This position involves handling the service desk queue efficiently while specializing in AV and meeting room technologies. You'll be a vital point for escalating complex issues and collaborating closely with automation teams to improve service delivery. Continuous improvement and operational resilience will be at the forefront of your contributions.

Key Responsibilities:
• Serve as a Tier 2 escalation for service incidents
• Support AV integration and user collaboration technologies
• Create and implement automation workflows




• Enhance service efficiency through process improvement
• Manage endpoint security and access controls

Requirements:
• Degree or diploma in Information Technology or related area
• Minimum of 3 years in technical support or service desk
• Required ITIL Foundation and CompTIA certifications
• Experience with scripting languages and automation tools
• Understanding of networking and endpoint management

Leverage your expertise to transform the OMA’s service desk and elevate healthcare support in Ontario.
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📌 Service Desk and Automation Expert OMA (Ontario)
🏢 Ontario Medical Association
📍 Ontario