UBC Properties Trust was established in 1988. We build financial legacy and build innovative spaces to live and learn. We develop, service and lease residential land at UBC to create communities and build UBC’s endowment for future generations. We construct and manage rental properties to provide residential, retail and office space to support workforce housing and other academic objectives. We provide project management services to construct institutional buildings for UBC and advise on land use and development. We operate on both the Point Grey campus and UBC Okanagan; and have two property management divisions, Village Gate Homes (UBC staff and faculty rentals) and Wesbrook Properties (market rentals).Technology plays a central role in supporting our operations, collaboration, security, and modern workplace initiatives. Our IT team supports Microsoft 365, Teams, cloud services, corporate devices, networking infrastructure, Wi-Fi systems, printers, mobile technology, and modern boardroom technology, including Teams-enabled meeting rooms with large-format displays and video conferencing capabilities. Ensuring these systems remain reliable, secure, and easy to use is essential to supporting the day-to-day work of our employees and business operations.The PositionWe are seeking a motivated and detail-oriented IT Assistant to join our growing internal IT team and support a contemporary Microsoft-based environment spanning cloud services, devices, boardrooms, and on-premises infrastructure. The IT Assistant is the primary point of contact for day-to-day IT support and operational technology needs across the organization. The role supports staff with hardware, software, and infrastructure monitoring while working closely with the Director of IT & Cybersecurity.This hands-on position is ideal for someone who enjoys both proactive operational work and responsive user support. A key responsibility is performing daily infrastructure and technology health checks to help ensure systems remain stable, reliable, and ready for use before issues affect staff.The successful candidate will gain exposure to enterprise technologies including Microsoft 365, Intune, virtualization, cybersecurity tools, Teams Rooms, networking, and modern endpoint management within a collaborative, continuously improving environment.Key ResponsibilitiesEnd-User SupportProvide Tier 1 IT support for hardware, software, account, and connectivity issuesRespond to support requests professionally and within established response expectationsSupport users with Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPointTroubleshoot Windows and macOS devices, peripherals, printers, docking stations, and mobile devicesEscalate advanced technical issues when appropriateDaily Infrastructure & System ChecksPerform daily operational health checks across critical IT systems and infrastructure, including:Microsoft Teams Rooms, displays, cameras, microphones, speakers, and presentation systemsWi-Fi infrastructure, switches, VPN connectivity,



and internet servicesOn-prem servers including Active Directory, Scale Computing HC3 virtualization environment, backup jobs, and access control systemsPrinters, scanners, and shared office technologyDocument daily check results and escalate anomalies or recurring issues appropriatelyProactively resolve minor issues before they impact staff operationsMaintain and continuously improve operational checklists and documentationDevice Setup & Lifecycle ManagementConfigure, deploy, recover, and maintain staff laptops, desktops, mobile devices, and accessoriesSupport onboarding and offboarding processesMaintain accurate inventory records including device assignments, warranties, and accessoriesPerform software installations, patching, and routine endpoint maintenanceAssist with endpoint management platforms including Microsoft Intune, NinjaOne, and JamfIdentity, Microsoft 365 & Cloud SupportAssist with account provisioning, password resets, MFA/passkey support, licensing, and access requests within Active Directory and Entra IDSupport SharePoint, OneDrive, and Teams permissions and collaboration requestsHelp staff follow best practices for secure cloud collaboration and data handlingAssist with Microsoft 365 administration and troubleshooting activitiesOn-Prem Infrastructure SupportAssist with monitoring and supporting on-prem systems under the guidance of the Director of IT & Cybersecurity, including:Active Directory administration and troubleshootingScale Computing HC3 virtualization environment monitoring and maintenance assistanceAccess control systems and related infrastructureInternal application and automation serversBackup monitoring, maintenance windows, patching, and system restartsInfrastructure documentation and operational proceduresCybersecurity & Operational AwarenessAssist users with identifying suspicious emails and security-related concernsSupport phishing awareness initiatives and IT security communicationsFollow established IT and cybersecurity proceduresEscalate recurring operational or security concerns appropriatelyAssist with cybersecurity and infrastructure platforms including Microsoft Defender, Fortinet, Wazuh, and related toolsBoardroom & Office Technology SupportSupport Teams Rooms, AV systems, displays, cameras, microphones, and meeting technologyAssist staff with meeting setup and troubleshootingResolve general office technology issues involving printers, scanners, connectivity, and shared equipmentDocumentation & Continuous ImprovementMaintain clear documentation for procedures, troubleshooting steps, inventory, infrastructure,



and operational checksCreate end-user guides and internal IT documentationSupport process improvements and operational standardization initiativesUtilize AI tools such as Microsoft Copilot to improve efficiency and documentation qualityAssist with IT projects, deployments, and technology rollouts as neededCompetencies and QualificationsRequiredDiploma, certificate, or formal coursework in Information Technology, Computer Systems, Cybersecurity, or a related field0–2 years of experience in IT support, helpdesk, or technical support environmentsRecent graduates with strong technical fundamentals are encouraged to applyWorking knowledge of:Microsoft 365Windows and macOSBasic networking conceptsActive Directory and user account administrationStrong communication, customer service, and troubleshooting skillsAbility to explain technical concepts clearly to non-technical usersStrong organizational skills and attention to detailAbility to manage confidential information professionallyComfortable balancing proactive operational tasks with reactive support requestsNice to HaveExposure to virtualization platforms such as Scale Computing HC3, Hyper-V, or VMwareFamiliarity with endpoint management tools such as Intune, NinjaOne, or JamfFamiliarity with ticketing systems such as NinjaOne Ticketing or ServiceNowBasic understanding of Wi-Fi, DNS, DHCP, VPNs, and switchingExposure to cybersecurity tools and monitoring platformsInterest in automation, AI technologies, scripting, or infrastructure operationsExperience in coding languages; Python and SQL database is an assetPersonal AttributesHelpful, approachable, and professionalCurious and eager to learnCalm under pressure and adaptable in fast-moving situationsReliable, organized, and detail-orientedComfortable working independently while also collaborating closely with othersProfessional and discreet with confidential informationPhysical RequirementsOnsite role located at UBC Campus in Vancouver, BCAbility to lift up to 25 lbs including laptops, monitors, AV equipment, and related technologyComfortable working in office, boardroom, storage, and light infrastructure environmentsCompensation and Benefits PackageAt UBC Properties Trust, our benefits reflect our core values and commitment to the well-being of our people in every way. The salary extended for this role will be determined based on a range of factors including, but not limited to, the candidate's skills, experience, education, and training, alongside market compensation benchmarks and internal equity considerations.In addition to a competitive base salary, UBC Properties Trust offers a total rewards package that includes a performance-based incentive plan, comprehensive health and dental benefits, a defined contribution pension plan, and paid time off.Some benefits we have to offer (among others we have):Full Extended Benefits (health, dental, and vision)A health and wellness spending accountRRSP ContributionAnnual performance-based bonus and retention compensationPet-friendly officeMinimum 3 weeks paid vacation (increases with tenure) and 10 paid sick daysE04JI800qqf940996lv
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📌 IT Assistant (British Columbia)
🏢 Tech9
📍 British Columbia