Take your technical skills to the next level as a Senior Bilingual Deskside Technician in Montreal. Provide exceptional support for desktops, laptops, and enterprise applications in a dynamic environment. This contract-to-permanent role is focused on troubleshooting and resolving complex IT issues for employees.

You will collaborate with various stakeholders, including IT teams and senior leaders, while also nurturing less-experienced technicians. Your expertise will help strengthen support practices and enhance service delivery. Key Responsibilities:

- Monitor and manage ServiceNow ticket queues
- Act as a senior escalation point for complex IT issues
- Support key business applications and IT equipment
- Manage incident resolution from intake to follow-up
- Collaborate with cross-functional IT teams on deployments Requirements:
- Minimum 4 years deskside support experience
- Solid Windows, Microsoft 365, and network troubleshooting skills
- Experience with ServiceNow or similar ticketing systems
- Excellent communication skills in both English and French
- Ability to mentor and support other technicians Elevate your career in technical support with this role that fosters collaboration and growth.

📌 Senior Bilingual Technician in Montreal
🏢 Altis Technology
📍 Montreal