Seize the chance to work as a Remote Client Delivery Manager at Thrive, where you'll drive strategic client relationships and measurable success outcomes. Your expertise in ITIL/ITSM and customer success will be pivotal in this role.This pivotal position entails managing key accounts, fostering relationships, and identifying growth opportunities. You will be responsible for delivering value realization, ensuring best practices, and resolving escalations effectively. A combination of business operations and project management skills will be necessary for this role.Key Responsibilities:
Build and maintain relationships with key clients
Identify customer pain points and optimize product use
Lead initiatives to enhance customer advocacy
Track contract performance and foster renewals
Manage onboarding activities for recent clientsRequirements:
Minimum of 5 years digital experience as a CDM
Familiarity with ITIL/ITSM frameworks
Business acumen in managing P&L;
Experience in process improvement initiatives
Solid communication and team collaboration skillsUtilize your skills in project management and customer success with Thrive to create significant outcomes for clients.#J-18808-Ljbffr

📌 Remote Client Delivery Manager Position Dufferin County
🏢 Thrive
📍 Dufferin County