About the Role

You are the revenue engine of our studios. This is a sales and retention role, not an operations role — your job is to turn intro offers into members, keep members coming back, and own the pipeline from first visit to long-term membership. You'll be on the floor during peak hours, on the phone daily, and accountable for a weekly pipeline report against our revenue goals.

Core Responsibilities

Sales & Revenue
Own membership and package sales across all locations
Drive lead generation through ads, inbound inquiries, and referrals
Work a daily call/text list: final-week intro offers, cancelled autopays, and stalled leads
Lead in-person conversion conversations with intro-offer clients
Track intro-offer expirations and close before they lapse
Run win-back campaigns and hot-lead follow-up
Design and promote the referral program
Manage gift card and promo offers
Deliver a weekly pipeline report: intros booked, conversions, and gap to goal

Member Retention & Experience
Maintain floor presence during peak hours — greet members by name
Book each member's next visit before they leave, every time
Flag at-risk members (2+ missed expected visits) and re-engage them




Run member feedback and NPS surveys
Enforce the no-show/late-cancel policy with consistency and tact

Marketing
Own email marketing and newsletters
Build local partnerships that generate leads
Run the marketing side of in-studio events and open houses

Systems
Pull sales and retention reports from Momence
Own Momence configuration: features, settings, and schedule setup

What Success Looks Like
Monthly membership sales vs. goal
Intro-to-member conversion rate
Member retention / churn rate
At-risk member save rate
Referral program participation

Who You Are
3+ years in sales, ideally boutique fitness, hospitality, or membership-based business
Comfortable making daily outbound calls and texts — follow-up is your default, not a chore
Warm and personable on the floor; you remember names and build relationships
Organized and data-driven: you live in your pipeline and know your numbers
Experience with studio management software (Momence a plus)
Available during peak studio hours, including some early mornings, evenings, and weekends
Fully bilingual

📌 Sales & Membership Manager Longueuil
🏢 Studio Resistance
📍 Longueuil