1. As the Senior Implementation Specialist, your primary duties and responsibilities include, but are not limited to:

Project Planning and Coordination

- Lead the deployment and integration of IT infrastructure components such as servers, networks, storage systems, and cloud solutions.

- Perform system migrations, upgrades, and installations with minimal disruption to client operations, ensuring a smooth transition.

Technical Implementation

- Act as technical lead to oversee the deployment and integration of IT infrastructure components such as servers, networks, storage systems, and cloud solutions.

- Configure and test hardware and software components to ensure they meet project specifications and client requirements.

- As the technical lead on projects, manage system migrations, upgrades, and installations, ensuring minimal disruption to client operations.

Technical Expertise and Problem Solving:

- Act as the primary technical expert during the implementation phase, providing advanced troubleshooting and problem resolution.

- Collaborate with other technical teams and vendors to resolve any complex issues that arise during the implementation.

- Conduct root cause analysis on technical problems and implement long-term solutions to prevent recurrence.

Quality Assurance and Troubleshooting

- Ensure that all implementations adhere to quality standards and best practices, conducting thorough testing and validation.

- Troubleshoot and resolve technical issues that arise during implementation, working with team members and vendors as needed.

- Ensure all implementations meet or exceed quality standards and best practices by conducting rigorous testing and validation processes.

- Review and verify that all technical components are correctly configured and fully functional before going live.

- Participate in post-implementation reviews to ensure project success and gather feedback for continuous improvement.

Documentation and Reporting

- Maintain comprehensive documentation of all implementation activities,



including configuration settings, system architectures, technical guides and best practices to support ongoing operations and future implementations.

- Prepare detailed reports on project progress, outcomes, and any challenges encountered, providing recommendations for future projects.

- Provide knowledge transfer to client teams and junior staff, ensuring they understand the deployed solutions and can manage them effectively.

Team Leadership and Mentorship

- Provide guidance and support to junior team members and the service team, fostering a cooperative and productive work environment.

- Mentor less experienced colleagues, sharing knowledge and expertise in IT infrastructure and project management.

Client and Stakeholder Management

- Build strong relationships with clients, vendors, and internal teams to ensure successful project outcomes and customer satisfaction.

- Serve as the technical liaison to clients during the implementation phase, addressing technical queries and providing updates on progress.

- Conduct on-site or remote support as needed to ensure successful implementation and address any client concerns.

- Ensure a high level of client satisfaction by delivering solutions that meet their technical needs and expectations

Collaboration with PM and vCIO:

- Work closely with the Project Manager to ensure that implementation activities align with project timelines and milestones.

- Collaborate with the vCIO to ensure that the implementation aligns with the strategic objectives and technical requirements outlined in the project proposal.

Continuous Improvement and Innovation

- Stay current with industry trends, emerging technologies, and best practices in IT infrastructure and project management.

- Proactively identify opportunities for process improvements and implement innovative solutions to enhance project delivery and efficiency.

Compliance and Security

- Comply with Anchor’s regulations, standards, and security protocols.

- Collaborate with cybersecurity teams to identify and mitigate potential risks associated with infrastructure projects.

📌 Senior Implementation Specialist (Saskatoon)
🏢 Anchor Managed Solutions
📍 Saskatoon