Job Description:The Royal Conservatory (RCM) is one of the largest and most respected music education institutions in the world, providing the definitive standard of excellence in curriculum design, assessment, performance training, and teacher certification. It is also a leader in the development of early childhood education programs and arts-based social programs, and presents a diverse range of concerts featuring the finest Canadian and international artists in its magnificent performance space, Koerner Hall. Please visit www.Rcmusic.Com for more information.What is the Opportunity?The Service Desk Assistant (SDA) is the first point of in-person contact at our facility, providing assistance to students, faculty, staff and visitors, primarily regarding room access. This position works independently and also in collaboration with internal departments, to effectively manage customer expectations and deliver a superior level of customer service and professionalism.Main Duties & ResponsibilitiesProvide excellent front-line customer service and assistance to students, faculty, and the publicAssign and control access to practicing and teaching spacesHandle inbound phone calls and emailsWork with building services staff, provide accurate details for room and equipment set-upsCoordinate inventory and demand for room keys and equipmentInput bookings into the online schedule, process any assigned administrative tasksSale of practice cards including cash handling,



POS debits and nightly reconciliationProvide mailroom relief when required, coordinate mail, couriers, and office supply requestsJob Requirements:What We 're Looking ForA minimum of 1 year of experience in a customer service role, preferably in a fast-paced environmentHigh attention to detail, a strong sense of personal initiative, and an ability to work with minimal supervisionExcellent interpersonal and communication skillsFamiliarity with cash-handling and POS terminalsWorking knowledge of Microsoft Office SuiteAbility to work in a high-pressure atmosphere and respond to customer demands while remaining focusedHourly RateMinimum wage, currently $17.60 per hourAdditional InformationScheduling flexibility for shifts which are scheduled between 8:00 a.M. - 10:00 p.M., with shifts being approximately between 6 to 8 hours. Must be available to work at least 3 shifts per weekAvailability to work evenings, weekends and statutory holidaysThis chance is for an existing vacancy*AI Disclosure*: AI is not being used to screen, assess, or select applicantsIn accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and the RCM's Anti-Racism, Access and Equity Policy, accommodation will be provided at any stage of in the recruitment and selection process. Applicants are asked to make their accommodation needs known when they have been contacted for an interview. #J-18808-Ljbffr

📌 Service Desk Assistant (Part-Time) (Toronto)
🏢 Socket.dev
📍 Toronto