New Home Specialist (PDI/QA Representative)
Location: GTA Region, Ontario

Company: Mattamy Homes Canada

Department: Warranty, GTA Division Homebuilding

Employment Type: Full‑Time

Reports to: Senior Manager, Warranty Process & Quality Assurance

Job Overview
As a New Home Specialist, you will play a key role in delivering a seamless homeowner journey through quality inspections, homeowner education, and collaboration with construction and warranty teams to ensure an exceptional customer experience.

Responsibilities

Complete QA inspections in collaboration with construction teams to deliver the best possible product and experience for homeowners, ensuring proper selections have been installed.

Conduct pre‑delivery inspections and new home orientations with customers, acquainting them with the operations and maintenance information of mechanical systems installed.

Manage certificates of completion and facilitate pre‑possession homeowner correspondence and documentation.

Collaborate with construction teams to pinpoint trends in building and gather homeowner feedback.

Deliver up to date and accurate reporting monthly and/or whenever required.

Assist the warranty team during off‑peak volumes.

Possible weekend work may be required and travelling to different construction sites will be required.

What You’ll Bring

Minimum 2 years of experience in residential construction, homebuilding, warranty services, customer care, or a related field with direct homeowner interaction.

Valid driver’s license with reliable access to a vehicle and flexibility to travel frequently between assigned communities and construction sites.

Solid customer service and relationship management skills,



with the ability to build trust and communicate effectively with homeowners, trades, site teams, and internal stakeholders.

Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and ability to maintain accurate records and reporting.

Highly organized with strong time‑management skills and ability to coordinate multiple priorities, meet deadlines, and adapt in a fast‑paced environment.

Positive, professional, and customer‑focused approach dedicated to delivering an exceptional homeowner experience.

Self‑motivated and resourceful, able to work independently while fostering collaboration across cross‑functional teams.

Ability to manage challenging situations and resolve concerns effectively, balancing empathy, professionalism, and sound judgment.

Strong attention to detail with ability to identify deficiencies, monitor quality standards, and support continuous improvement initiatives.

Excellent verbal and written communication skills, including the ability to educate homeowners on home features, maintenance requirements, and warranty processes.

Bonus Points

Knowledge of construction terminology and TARION guidelines.

Knowledge of BuildPro.

Compensation
The expected base salary range for this position is $50,000 - $73,500. Actual pay may vary depending on your job‑related knowledge, competencies, and skills. Eligible for Mattamy’s annual bonus program.

Equal Opportunity Employer
Mattamy Homes Canada is committed to providing accommodation for people with disabilities. If you require accommodation through any aspect of the selection process, please notify us as part of your application and we will work with you to meet your needs.

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📌 New Home Specialist (PDI/QA Representative) (Ontario)
🏢 Mattamy Homes
📍 Ontario