Empower enterprise IT operations with your expertise in ServiceNow ITOM and CMDB. Focus on discovery, service mapping, and optimizing event management to facilitate seamless operations.

This mid-senior role requires driving reliable discovery processes and accurate relationships in the CMDB/CSDM framework. You will lead initiatives to normalize data, configure MID Servers, and implement necessary mappings between application services and infrastructures. Your responsibility also includes managing integrations with cloud platforms and documenting architecture seamlessly.

Key Responsibilities:
• Lead ITOM Discovery to enhance CI accuracy
• Design and govern CMDB/CSDM for quality assurance




• Implement service mapping between applications and infrastructure
• Optimize event management for better incident responses
• Document operational architecture and integrations

Requirements:
• Proficient in ServiceNow ITOM suite
• Experience with REST/SOAP/API technologies
• Familiarity with AWS, Azure, GCP cloud services
• Solid CMDB design and normalization experience
• Relevant mid-senior level IT experience

Enhance IT operations through strategic discovery, mapping, and integrations effectively in this pivotal role.
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📌 Senior ITOM & CMDB Integration Analyst (Alberta)
🏢 Accion Labs
📍 Alberta