Lead the IT Service Delivery team at Peel Region in Brampton, Ontario, with a hybrid work model focusing on strategic initiatives and technology innovation. Your expertise will drive excellence in IT operations and service continuity.As a Manager of IT Service Delivery, you will spearhead the annual strategy for IT Operations, ensuring alignment with business goals. Your role will involve capacity planning, infrastructure scaling, and maintaining service standards, while overseeing the IT Help Desk and security teams. Collaborate across functions and represent IT to stakeholders,



delivering insights that impact organizational development.Key Responsibilities:Shape IT Operations Division's strategic directionLead infrastructure capacity planning and scalingDevelop and enforce IT best practicesMonitor IT service levels and client satisfactionManage incident responses and service disruptionsRequirements:10+ years in information technology leadershipDegree in Computer Science or related fieldExperience with IT infrastructure planningKnowledge in operational cybersecuritySkills in project and financial managementBring your energetic leadership and strategic thinking to elevate Peel Region's IT infrastructure and service delivery.#J-18808-Ljbffr

📌 It Service Delivery Manager - Peel Region (Brampton)
🏢 Regional Municipality of Peel
📍 Brampton