Reporting to the Supervisor of Registration, Switchboard, and Patient Information (RSPI), the Administrative Support III position holds the responsibility of conducting patient interviews, with patients or their family members. This process aims to positively identify patients and gather their demographic and financial information. Aligned with the Provincial Registration Standards and Practices (PRSP), this front-facing role plays a critical part in verifying, validating, and accurately entering patient information into Connect Care. The position consistently applies Positive Patient Identification during registration, ensuring precise record linkage, supporting the safe delivery of patient care, and mitigating identity theft. Effective communication is paramount in providing exceptional customer service to patients, staff, and the general public. Additional responsibilities include, but are not limited to: Collecting hospital fees for uninsured and out-of-country services. Conducting point-of-sale (POS) collections and managing cash transactions. Answering telephones and assisting with wayfinding. Training and mentoring current employees and students as required.



Demonstrating the ability to manage multiple tasks with frequent interruptions in a rapid-paced/high-stress setting.

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Completion of Grade 12 or equivalent.

Medical Office Assistant, Unit Clerk and/or post-secondary education applicable to the position. One year Registration experience in an acute care facility within the last two years. Proficiency in Connect Care, Netcare/Person Directory, Client Registry, MS Office (Windows, Word, Excel, Outlook, MS Teams). This position will require you to walk, sit, twist, and turn, as well as stand on your feet for the duration of your shift. Medical Terminology, typing speed of 40 wpm (tests administered). Ability to work with minimal supervision. Ability to understand and communicate effectively in English; verbal and written

One year experience within the last two years in a health care medical office setting. Customer service experience. Preference may be considered for students who have successfully completed their practicum within HIRM or RSPI at an AHS facility.

📌 Administrative Support Iii Calgary (Canada)
🏢 Alberta Health Services
📍 Canada