Elevate customer success with Ribbon as a Technical Customer Support Specialist. Assist users by troubleshooting issues and enhancing the adoption of our AI hiring platform.In this pivotal role, you will provide frontline support to customers and candidates while collaborating with teams across Customer Success, Engineering, and Product. Your expertise will help address technical challenges and improve workflows, ensuring a seamless experience. Dedication to customer satisfaction and solid organizational skills are key to this position.Key Responsibilities:
Provide first-line support to customers and candidates
Troubleshoot and resolve technical issues on the platform
Collaborate with teams for onboarding and customer enablement




Develop explicit internal documentation and guides
Gather feedback on product gaps and pain pointsRequirements:
1–3 years in technical support or customer success
Solid problem-solving and troubleshooting abilities
Excellent verbal and written communication skills
Detail-oriented, organized, and able to manage multiple requests
Familiarity with ATS platforms and HR technologiesLeverage your technical skills to create outstanding customer experiences at Ribbon.#J-18808-Ljbffr

📌 Technical Customer Support Specialist At Ribbon Toronto (Canada)
🏢 Ribbon AI
📍 Canada